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Email me if you would like But you might not be so lucky with others who like the notion of all-day breakfast dining and on those famous pancakes, French toast, waffles and eggs etc.
But I had to express both my opinion on the matter and the 5 people who go to the trade shows with me. To those of you who are not getting your paycheck all you have to do is call the labor board. Olympia, WA a lot and was informed about some info about there drink quota that is required from the servers , I can understand that corporate would ask there restaurants to bring up there drink quota, but the manager at this location is taking this way to far.
If a server has a low drink quota they get a work day taken away from them. I believe the way he is going about this is totally wrong. It is not the servers problem if the customer only wants to drink is water, The server should not lose hours from their paycheck because they could not get the drink quota up to a certain number. Someone from Corporate should check into this.
Corporate should talk to employee first about this, because he will denie it and nothing will get taken care of. Just like corporate informing him that they are coming for an inspection before they show so he will clean house before they get there, And he does not get caught doing his dirty work. Brand new restaurant on Rt 13 in Salisbury MD. Order took 45min before we got drinks Food was cold, eggs are fake and harden into solid chunks when its cold We were missing several items from our order.
Table was dirty Sticky we were given 2 sets of silverware for 4 people and told we should share them because they have no clean silverware Are you f-in kidding me. Serious training, QA and ethics issues here.
So how do you make an complaint about IHOP that is actually going to be seen. And he has went in multiple times and has call them every day for a week and the manager has hung up on him more than once and yells at him and tells him that he needs to stop calling them. What do I do. He can file a wage claim request with the State Labor Employment Board.
Tropicana, Las Vegas, NV was not pleasing. My family goes to this restaurant frequently and usually get great service and food. This time we did not get introduced by the server, we had to ask for silverware because there was not enough for the party, had to ask for a straw to go with one of the drinks, she never came to refill our drinks until she brought the check at the end of our meal, and I asked if my granddaughter could have blueberry pancakes the waitress stated yes but failed to tell me about the extra cost for the blueberry topping not pancakes or the cheese on my daughters omelet.
I think some of the servers need more diversity and service training so they could treat all customers equally. Mainly let us know who will be serving us and make sure there are enough silverware for the party.
I hope are next visit will be better as usual. IHOP — E. May 12, , My daughter and I were visiting in Little Rock, AR and went to one of your restaurants located at Markham and University for breakfast. We got there and there were no open parking spaces, we noticed a guy coming out of the restaurant to leave and I told my daughter to go on in and get our name on the wait list or get a seat if available.
Well as it turns out the one space that was going to open up the guy decided he would play the role of an idiot and not vacate the space, he simply sat there as I waited with my turn signal on to park once he left the space. In the meantime vehicles are still coming onto the lot with no place to park, once he saw he might get blocked in he finally left the parking spot and lot; I park, go inside and my daughter is still standing with a large number of other people because cars could not park and many were dropping customers on the lot and go to other merchant parking lots to park.
There was such a bottle neck because the restaurant refused to seat anyone while another party was not available to be seated at the same time. It was a mess, no one could be seated because everyone had someone in their part who was trying to find parking elsewhere. After going into the restaurant and briefly speaking with my daughter I asked the person refusing to seat people if there was a Manager on Duty that I could speak with.
He pointed to an African American lady and said she is the manager. I approached the lady about the seating refusal and asked her if she was aware of the parking situation and how their refusal to seat people was causing a backlog and unnecessary delays? She said she knew nothing of the parking situation but the seating refusal was a company policy.
Please instruct your managers to use commonsense in rendering good customer service. I do not know if this is a corporate policy or not, if it is, maybe it needs re-examining; if it is not, your manager was untruthful and failed to deliver an acceptable level of service. I worked at IHOP 45th st. As of 2 wks ago. I was a great server, never called into work covered any shift that was needed, came to work early if asked.
My boyfriend who is a black man came to eat breakfast everyday when i worked. I never discounted his meal. On the Friday i came in to work my manager Niziki Fox went to his table and asked if he was paying for his meal.
He said i always pay for my meals, why. She then told each of my coworkers to write statements saying i came into work with an attitude and was disruptive in the store. She then told me to clock out and go home. I asked other servers what she told them to do, they told me.
I then told my boyfriend to wait because i had to leave because she told the other servers to make up lies against me. He was so upset. Yes he very offended. She told the workers to say he threatened her vehicle which he never once said a word about her. Weeks prior to this she informed me that her sister was killed by a black man, she told my pastor who called amd asked her why she gives us such a hard time what the problem was.
She told them he beats me. I had a toothache once that made my face swollen, and i can submit pictures i took at work. I clocked out crying, called my district manager she told me to meet her sunday morning 9am. When i went to the meeting she asked me to resign. I said absolutely not. I have multiple tables ask me to wait on them and i enjoy my job even though my g. When i refused to resign she said she would terminate me based on my behavior.
Tried not to cry, im looking for anykind of help due to this situation because its extremely wrong.. They wont even respond to me when i ask for my letter of termination. I am currently unemployed now, struggling to get by. If anyone can help or send me advice my email is heather gmail. I ordered CFS with Egg scrambled well done with cheese.
We called waiter over and complained about my eggs preparation. He asked me to take the eggs off my plate and he took them with him and eventually brought back my new egg order that was cooked again the exact same way and still Luke warm.
We had 25 well mannered and well dressed paying patrons and were told that we could not be accommodated because it was only one cook on staff. This is all while of your employees were gathered around the entry station having conversation. We were then told by a young lady on the phone that they could not reserve but to just come in and they would take care of us.
Well, upon our entry we were then rejected by a 24 hour establishment that had only a few customers being served at that time. This shows us that you are unable to do what you are there to do.
Afterwards we immediately went over to the Waffle House near by, who also only had one cook and 2 waitresses and they accommodated us with no problem. I want to think that you do not want 25 professional and articulate men telling the greater community of that area how poorly you addressed our needs at that time.
I want you to know that your initial interaction with us was terribly recieved and I would like to hear back from someone telling us how you can better make this right. I await a professional response from your establishment of upper leadership. Please feel free to email me back at: When we first arrived I ordered coffee. It was served cold in a thermos just half the size of the containers IHOP usually use.
After attitude from waitress Chenille ,I asked for a clean coffee cup when she left me with a bottle of hot coffee and a cup of cold coffee. She left the front of the house. The manager came by 30 minutes later and asked how is everything? She assured us it was coming right out. Our food was immediately brought to the table… Ice cold! The waitress Chenille said that food is pipping hot! I stuck my index and middle fingers into my mashed potatoes to show her how cold, she asked if I have an insensitively to heat….
I had to place my finger back in the holes to show her that she was wrong this was the same food…microwaved! The corn was dried out, the roast beef was blackened in one area and hardened by the microwave. She stood there calling me a liar using a loud voice. On March 16, w visited Store The waitress Bethina was very nice and polite.
My order was taken correctly but the kitchen messed up all the way around. I ordered grilled chicken which came with red potatoes with onion hash because I asked Bethina what it was like. When my order came I had some kind of sandwich broccoli and mashed potatoes. She carried it back and came back with the grilled chicken but did not get red potatoes and onion hash. Had the same mashed potatoes and broccoli which by this time was cold.
I will not go to this location again. We went to this one because it was close to our hotel and traffic was terrible. Have been to the other one several times and it has always been good and no problems.
The restaurant was full but we were sited fast, when the food arrived my 2 year old was happy to see her pancakes. I just got up and left with my family as just looking at the food was so discussed and nausea. We have had many many calls on it and we will probably have many more.. So me being who I am, tried to call her back a little while later to tell her that receipt is all over face book right now and I wanted to fore warn her that she will probably be getting more phone calls now!
I tried to say okay, i was just trying to forewarn you and say good bye.. IHOP needs to have one of their corporate people call and do an undercover call with her to she for themselves how she handles it!!! And then take action! There were 7 adults and 2 children in our party.
We went at 5: We had a very nice waitress, the restaurant was clean and there were a total of 4 tables being occupied. The waitress took our drink order and when she brought them we placed our order. It took 45 minutes before we received our meals. Totally ruined my birthday evening…. Normally we love to go to IHOP; however, this was an exception.
Upon entering building, 3 groups were waiting to t be called and seated. The Hostess saw us but called one of the couples up to be seated. Then we still waited to give our names and be seated. Paper was all over the floor, sinks nasty and enough to want to make a person throw up.
When I returned, my group was still waiting and had not been acknowledged. Your hostess saw us and the manager who was on the other side of the partition where orders were given, saw us to but to no avail. Management as well as hostess needs to be replaced.
Even if we had to wait, we still needed to be acknowledged and someone say, I will be with you asap. I would appreciate a response to this comment as soon as possible. I will not be going back to this location anytime soon. On the same day they where collecting donations for different organizations. First, we where told that we had to donate before we received the pancakes. As I was waiting for my friend who returned inside from walking outside I again over heard the hostess tell a customer that they had to donate before they could received their pancakes.
When the hostess returned with the manager, along with about ten servers behind her. The first thing she said was that I was not allowed to tell her staff what to do and to leave. I had asked the manager for her name and she said that she did not have to tell me her name.
I proceeded to ask for the cooperate number and again she proceeded to tell me that she did not have to tell me that as well mean while she had a staff member call the police on me. Please contact me at As I was explaining to the staff, NC is a right to work state and a business does not have to have a reason to fire you. But what ruined it for and my family was Sergio one of the waiter, we had the choice of sitting in the front or taking a seat in the back and I choose the seat in back.
I observed Sergio going from his Hispanic customer with such warmth and friendliness. Has I watched Sergio performed his duties he was smiling and pleasant with Hispanic customer, the greeter placed another group of black customer in his section in the same seats we were previously sitting, He addressed like he did us and again completely ignored them completely.
I know nothing was done because when I go back there Sergio will be there again. The service from the Manager went south immediate upon entering the restaurant. Apparently, he was in charge of seating people; when seating me and my family he took us pass several empty cleaned booths to the very back atrium overflow area — by the way NO ONE was seated in that area.
We stopped before we could get to the back of the restaurant and suggested one of the available booths. Well, when the steak came my mother-in-law and I said something is terribly wrong with that steak — and it was! The steak was old and most definitely freezer burned. We called the lovely waitress over and she promptly ask the manager to remove the steak from the bill — he did but never came to the table to see if we wanted something else or to see if everything was okay with the service.
A few minutes later my husband felt the urge to vomit. I brought to his attention how he never checked to see how my husband was doing nor did he intend on saying thank you to us when leaving the restaurant. I also brought to his attention how long he had spent talking to a couple sitting directly on the other side of us, about his home town of Jamaica — only to bring to his attention his lack of response to our situation.
I take this personal and wonder if we were a white family would he have felt safe enough to treat us anyway — WRONG!! It was terrible last night, I was there with my girlfriend and we waited for 40 minutes on our food she ordered 2 x 2 x 2 and I ordered a chicken fajita omelette it took thim 35 minutes to get her order and I still sat there and waited for my order which after 15 more minutes, I decided that this is ridiculous, however the waitress was trying her best to accommodate us, but her customer service skills were not the best.
I think someone needs to come in and manage that restaurant properly and train those people cause a lot of the workers there, themselves were saying that there they have been properly trained. The manager that was left on duty was a new trainee herself, the seasoned manger up and left, so so sad.
I think something needs to be done about it this is gone on too long. Customer service is the heart of any business,. Order was wrong three times and had to drive back on three different occasions! I have been an IHOP customer for almost 30 years. I have enjoyed it very much. I have enjoyed great service and the highest of respect. The last few months have been horrendous. A few employees have singled me out and have treated me like crap.
I am honest, a patriot, a Christian, and a veteran. The day supervisor has taken their side and joined in the humiliation, instead of correcting the employees. She is very weak and wears her feelings on her sleeve like her employees.
She has taught them that good tips from customers are mandatory, rather than earned for their service. I leave great tips for great service and small tips for sorry service.
The employees run this IHOP! They do have some employees who are mature, well- mannered employees. A few are Marta, Charlene, and Allyson.
They are the only reason I come here anymore. I plan to continue as long as these continue to treat me with respect as a customer. I live in Virginia Beach, Virginia. When we first moved here 7 years ago. We came here a couple of times a week because the food was good then and very reasonably priced. What do you want to do run the business in the ground and close up? Your organization needs to listen to the customers and change your way of doing business!!!
We have just moved to the community of Savannah Tx, just north of Frisco. To go to an Ihop we have to drive to Frisco, Mckinney, or Denton. Just a suggestion we need one in this area. There are a lot of seniors in this area that eat out a lot. There is being built a new shopping site on and Preston that would be a great location. I spent 20 years in the hotel customer service field and think it would be a location that would benefit your company.
So what am I meant to do to contact them?! The manager was requested and he was very belligerent and had an attitude when I spoke to him and displayed the house salad did not reflect the picture on the menu, he replied we make it close to the picture. I never heard of such.
I asked the manager his name and he said it is Walter. Do you want my last name to. This is very disrespectful. In addition, I requested appetizer sampler and asked could I substitute the chicken for two pancakes and again was told only fries. Fries are not equivalent to chicken or its protein. Their is no products on menu for vegetarians.
To accommodate my substitution with pancakes would not have created an economic breakdown. Potatoes are much more expensive than dough batter. I am filing a complaint that this situation be addressed and quality assurance with training takes place with customer service. If this is regarding a recent visit at an IHOP restaurant then your feedback will be shared with the franchise owner. A franchise representative will be back in touch using the contact information you provided within business days, if not sooner.
Please be aware that this is an automated reply. We suggest you keep this email so you have your case number for future reference. You ve a restaurant at e cesar chavez ave in a texas city.
You staff noted on the reciept the 2 customers were black. This is in poor taste they need to be better trained and not espouse racially explosive comments such as these. Will be contacting my family and friends and organize a boycott of ihop until this situation is addressed.
You will be hearing fron us! Driving a plane up to an IHOP restaurant and ramming into car is showing that violence is ok to get to your goal. This certainly changes my opinion about how great a family place IHOP is. We waited and waited for the waiter to come back around to our table, we then asked for some clean silverware.
Just in case those were dirty as well?! I was and still am very displeased. After receiving this horrible service, I felt sick having to give this food establishment my hard earned money. Really, did you have wait for the chicken to lay the eggs first? Yes we are a big party but, 4 tables of 3, 5, 6, and 2 all sat after us have gotten their food and left! IHOP will not be getting our business again. I am posting this to inform all here that IHOP has joined forces with George Soros and his radical leftists and has now pulled their advertising from the Sean Hannity show.
I have been a long time customer of IHOP and have always enjoyed their food; however, I will never again step foot in an IHOP after their decision to join the radical left — or at least cave to their demands.
I was in there today and the language from upper staff was horrendous!! There is a short like light skinned female manager i think they called her Angie that has no respect for her employees or customers. How is Ihop employing mangers that talk to customers and employees in such a way that is unbelievable. Please consider coming to Maryland and checking this location out and trust me you wont believe the BS that goes on while customers are there dining with family!!!!!
I would love to share the experience my family had at store at Marburg Ave Cincinnati Ohio on at We arrived and were greeted by a very warm employee at the front who seated us.
Our waitress Sheila that day was very curt on the other hand and not very friendly or helpful at all. Sheila brought me my food and the pancakes for my husbands order. When my husband asked where the rest was she said she would be back. The food was cold even mine. We realized when we went to eat we were never even given utensil to eat with so my husband had to get up and go up front to get them. The best part was when we went to pay.
After everything we went through we were really just wanting to get out of there because our son was getting grumpy and we had other places to go. I tried to pay with a printed digital gift card that had a bar-code, the card number and a PIN number and instructions on how to use it.
Your store manager at this location actually gave us the food for free we never asked for this because NOBODY could figure out how to use this simple digital gift card. This is the reply I got from your GM:. I would like to start off by apologizing for your experience and the service you recivied. I want to ensure you that is not the standred of service we are in the business of providing.
Please accept my apology. And allow me and my staff a chance to show the service that you truly deserve. I would like to offer you a gift card in the hope that u would come back. I should not be expected to come back to the store to pick up a gift card.
A gift card should have been offered when I was in the store because I had already explained all of this to the store manager that was on duty. I work for ihop on bird road in miami , the manager zoila descriminates me , she only has a grudge with me i just started working there like 2 weeks all she does is attitude with me and bad manners , she sent me home october 21 because an employee told me my schedule was from i showed up at 11 and said i was late you not working today go home she dint let me even explain they told me at 11 kept cooking and ignored me..
The store was immaculate and the service was excellent! I needed to do school work and use WiFi for about 3 hours as I waited for my daughter who was at rehearsals. After letting them know ahead of being seated, Mona offered me a couple of seats that would accommodate my charger. I ordered a chicken salad and it was fresh and delicious. Phillip, who was my server was engaging and tentative. Even after 2 hours of my working he continued to offer service even though I had long finished my meal.
There were a couple of human errors, as life often does but the staff handled it all with ease and a great sense of humor. My kids and i had breakfast at the ihop in burbank. Not the experience I wanted on a Sunday afternoon. The waiter gave us our receipt less then 5 minutes after bring out our food. And informed us that we had to pay him at the table. When we was ready to go we tried to get him to take our payment, but he would walk right by us with out stopping. He would go to the cashier desk and laugh and joke with all his friends that decided to stop by.
If any one is in the Pooler area and wants to have good fast food go to one of the fast food places if you want a good sit down and be waited on go to Cracker Barrel they are great that is where we will be going from now on. After the manager checked the amount he placed the card on the counter and pushed it toward me.
He pushed it back to me and said I was fine. The manager then gave me the slip to sign. This is where I made my 2nd mistake. I called the number on the back of the card to check the balance. Where did the money go? Only the manager on duty knows….
Well, wish I could say eating breakfast!! Only one other table of customers in the whole restaurant and we had to wait more than 35 minutes for our food. No wonder they have no customers!! Waitress is really nice and attentive. Our server Brittany was great. As we were finishing up, I hear someone yelling, we all turned around because we though it was 2 customers fighting. As I look I see a woman standing where the servers pick up the food looking into the kitchen yelling at a young man apparently the cook, I asked our server who that was and she said it was the GM Gwen, I asked your General manager?
Then the GM Gwen went to the kitchen and cornered the gentleman yelling at him. I asked to speak to her waited for 10 minutes and she never came out instead another manager came out, so I told him that I felt that GWEN the GM was very rude and it was very inappropriate behavior for anyone to speak to another person like that.
I really hope they remove her from this position it was very degrading to the gentlemen she was scolding and very unprofessional. I went to my local IHOP around 2am a few nights ago. I usually go there when I cant sleep at night for a bite to eat and a little reading since there are very few folks there.
After I was seated I watched as servers just walked by and looked at me without stopping to take my order. After awhile it was clear I would not be served for whatever reason. As I got up to leave I thanked one of the servers for not serving me.
I emailed corporate with my concerns which they referred back to the restaurant I was at. I was contacted by the manager who was very understanding and seemed genuinely concerned how I was treated. When I called corporate at his request it was a different story.
The agent handling the call was not only disinterested in the incident, but seemed irritated that I was bothering him.
When I questioned the amount, she became belligerent and very disrespectful when I ask for the phone number to corporate headquarters. She threw my change on the counter.
No one who acts like this should be working at your IHOP and would be fired by me. They are the people who work in restaurants preparing and serving us food, in hotels cleaning our rooms while we are on vacation and a multitude of other service workers serving our needs. Over the past several months this has become a tradition with us every Sunday. She has excellent customer service skills, always has a big smile and a positive attitude!!
Without asking, Misty made a special fruit cup adding extra blueberries to the cup. I work in Healthcare, for a company that own ninety-eight 98 hospitals nationally. One of my duties is to train hospital staff members in good customer service skills!
I know great Customer Service when I see it!! If anyone in upper management at IHOP or your parent company read this letter, take note of this staff member. She is a diamond ready to shine! You need to start to develop her skills and one day to the level of a General Manager!
Today was only the third time my wife and I visited this iHOP location. We waited about 20 minutes to be seated as the restaurant was busy. After being seated Taquilla came over and immediately confronted us. She accused us of walking out on out last visit without paying.
She refused to serve us and indicated we should leave immediately. We did show the manager, on our phone, the receipt from Bank of America from our last visit. We have never been accused of a crime by anyone — waitress or law enforcement. She had a lot of nerve causing a scene accusing us of Theft of Service when we paid in full on both previous visits.
Little wonder that IHOP is closing a number of restaurants. With a wait staff that believes it has law enforcement powers, can randomly accuse any customer of a crime and refuse service means the location needs to be closed. I eat out almost twice aweek and I can tellyou the ihop I go to is always busy and you have a great menu but maybe you should up date it with a few more items that are good for you like gluten free eggs or milk and other things.
When I arrived the man at the front asked if I spoke Spanish and if my son 7 years old spoke Spanish as well. I said yes and assumed he would be helping me with my order. However, he then proceeded to make comments that made me extremely uncomfortable. He asked if I was single. Commented on me smelling good. Made a comment about my shorts. Asked for my number. I several times turned down his request and told him I just wanted my food.
At some point I asked if there was someone else who could help me. He said no, and that he was the only one who would be able to help me. He finally handed my food over, however, when he I went to grab the bag he extended his hand and touched my hand. The man appeared Latino. He was wearing a white button up shirt. I feel that this is beyond bad customer service, this is harassment. His touch was unwanted and I found it offensive. Not only that, but this happened in front of my son who is a minor.
My son does understand Spanish and later asked me if I was ok. My family nor any family, should be experiencing something like this when all we wanted was to pick up food. This person should not be interacting with customers or children. We are truly shaken and feel let down by our experience. If he felt so comfortable to treat us this way, how can we be sure he has not done it in the past or will do it again to another person. This Becky woman further went on and filed a trespassing against me, so if i go back into this IHOP i will be arrested.
Tammy Carter and Telisha Mclemore are crooks. They steal time, food, and other money and blames it on other workers. Tammy fought a crew member a few months ago and the crew member was fired.
Tammy and Telisha fought a pregnant crew member today and both still have their job. Both, Tammy and Telisha bullies the crew members who are afraid of losing their job. Tammy even went as far as disabling the camera one night while money was stolen and blamed on another employee. This location has been in need of new management since this location opened.
The restaurant in Plainview,Texas Located at N. Interstate 27 is full of corruption. This has happened several times to several different girls. They also have their waitresses take coffee and tea money from customers but not enter it in the system and pocket the money instead. To me this would seem like a huge loss to the company.
On top of that they regularly give huge discounts to family members and often times cook food to take home to their families. This would seem again to be a huge loss for the company.
This results in them sometimes sitting up to 2 hours with no pay. The most heartbreaking of all is that a young waitress reported sexual harassment by a coworker and was written up for wasting the managers time because the manager had to report the harassment. I really think this restaurant should be investigated for corruption and skimming customers and their wait staff. I know for sure this is both illegal and immoral and I will never go in this restaurant again and will encourage all my friends not to eat there.
Decided to have a bit of fun on my 64th birthday. So I signed up for a series of birthday meals at a number of restaurants. Spent the day going from place to place with a number of family members. I explained my coupon hadnt been recieved yet however I asked for the meal. I was turned down in my request. By the way since we were seated we stayed. I ordered the cheeses sticks. I would suggest a new supplier. If I could rate this a zero I would. We ate there at 2am when it was very slow.
Noticed it was not the cleanest we have been too. Since it was Memorial Day weekend we assumed they were busy. No excuse to be dirty. The table was not cleaned, there were crumbs and sticky area all over the seats and walls.
Had I went to the bathrooms before we ate i would of walked out and never looked back. I cannot tell you the amount of trash on the floor and the overall nasty things I saw!
I formerly worked in Oswego, IL but I moved because the management because too favorable over there.
I thought things would be different but this place is worse. I would not feel the need to contact corporation if it was not this bad. First of all, the workers there show a highly unprofessional aspect. We have gotten complaints before but the manager does not do anything about it. They wear their hair all over the place, including down several times.
They also wear leggings and Nike shoes and neither the manager nor the district manager calls it to their attention. But why not with the rest? To add to that, there are people with less experience who obtain more days when I frequently ask to work. Yet the manager continuous to give them special privileges.
Furthermore, the kitchen staff act higher than the manager. No one ever wants to close, and the manager has forced me to do doubles because he has no one else. I am not old enough to be closing but i do it to help. He sometimes tries to schedule me just because a server says he cannot close. People leave whenever they want without doing side work because they have children. And the manager tolerates it and makes me stay until 6 almost every weekend.
The tables are all filled with syrup since I first started working there, which was about a year ago. We are always out of stuff as well. One night we ran out of buttermilk batter!
We have talked about these issues with the district manager and he visits but ignores everything or he goes but everyone ignores him and goes back to wearing whatever uniform they decide. The majority of google reviews for us is that the IHOP is a joke.
We give out so much free food because of minimal complaints, and because the servers refuse to abide by simple rules of wearing the uniform. I have a great love for IHOP but it is unfortunate to see that the people in charge, even those is a greater position than the manager do not care the same way. There are so many people who leave upset. We had inspection this past Monday and the lady was upset as soon as she walked in. She said people needed to began getting written up but the manager ignore this mandate and we failed the inspection too.
I wish something could be done. A surprise visit to set everything in place or just a wake up call to those in charge. My long list of unfortunate experiences with IHOP began about a month ago. My coworker called in to order and the number kept ringing continuously, it was never answered so eventually she hung up.
She tried two more times and got the same result. We were a little confused but we believed we may just have the wrong number so we searched the internet for the correct phone number, and to our surprise the only number listed anywhere was the one that no one had been answering. We waited about 15 minutes and then decided to try again in case they had just been busy or someone had been on break and no one in the back heard the phone ringing.
So for the fourth time we tried calling in, finally the phone was answered and we were instantly asked to remain on hold. We did so patiently for 20 minutes, and after we still had never had anyone come back to the phone or take our order we hung up. By this point we were very frustrated, but our boss was insistent that she only wanted IHOP so we decided to try one more time. We called in, again the phone was answered this time by a rude man and not the female who had answered previously , he asked us to remain on hold and instead of muting the phone or actually placing us on hold he must have just laid the phone down and walked away because we could still hear all the noise in the background.
We waited there for half an hour listening to the cussing and yelling of the staff working around the phone, none of whom bothered to come back and take our order or check to see why the phone was off the hook.
At this point we had been trying for two hours to place an order so we decided to just give up. He even offered to email us coupons for a free meal to apologize for our inconvenience, assuring us that we would receive them within 24 hours. It has now been about two weeks and we still never received any coupons or email whatsoever. However, we decided to try one last time and called today to place an order… and once again we were placed on an indefinite hold.
We are beyond disgusted and will never order from this or any IHOP again! This is the worst customer service I have ever experienced in my life! She is constantly harassed and spoken to like a piece of trash.
She is a waitress and currently still in high school they work her like a dog for hours and only one break. A manager has cussed her out on the dinning room floor in front of customers and other employees.
Another waitress has threatened her and physically out her hands on her yet the manager on shift has done nothing and general manager only says she will make sure they are not on the same shifts but I feel there should be consequences for their actions. There is no reason she should be worked like this and treated this way!
I work at the Ihop located in Harvey,Louisiana. I was hired as a cook yet am expected to do everything with no one actually training me.
They managers treat u with so much disrespect. Ive been called worthless , cursed at and talked about. They are extremely unprofessional. I bring a lot of concerns to my General manager what does seem to make a difference.
I am really fed up with the constant disrespect and being treated poorly at the same time I continue to stay because I need to support my family, I would like something to be done. I would like to keep my job but get rid of this extra unnecessary stress. I went to the IHOP in Elizabeth, NJ May 5th to treat myself mistake…The hostess stated the wait was 10 minutes so I waited after 10 minutes someone else started calling people who came in after me.
Still was not an issue because I was a party of one. But after 30 minutes I asked to speak to a manager, the hostess who spoke and read English could no longer speak or understand English. The cashier began a conversation in Spanish sorry I speak English only. I never spoke to a manager, was never seated. They just stared because they could not understand me.
I left, it was cleared I was not going to be helped. If you feel like a plate of discrimination go there. M at the location Dont know his name but has no respect for the employees witness bad talking to his employee… never will return to that restaurant. Waitress went and told the we were ready to order and she waved her off. Was texting on her phone. I know you will do nothing about this little insident but thanks for letting me get this off my chest.
Ihop wolf road albany, i went and it is the most disgusting place i ever went. Food took almost an hour to get to me. The host was very nice. Her name was christine. My server was Vanessa. She had such a horrible attitude. She kept talking so loud with other waitresses.
She came to my table about 4 times. She came to take me and my daughters drink, then order, then to drop off my food. Getting her attention was so hard because she disappered to the back. I went to the bathroom and saw her eating in a corner. By the way bathrooms were horrendous. Last time i saw her was when she gave me my check. I dont ever want to go back there.
I will make sure my family doesnt either. The new Coney Island location is all good until a problem arises. They have no parodical!
The staff are adult children with no mother. Was my credit card was charged two different amounts at the same day. When I tried calling to correct this mistake I received the run around called 3 times manager was never there and no one could help. Not only did I get double charged but they had been running out of every thing.
Like creamer and child menus. Either one at my conveinance even both if i want. Service and management was sorry. I have been to this iHOP over a dozen times since this location opened. I have never received such service at any restaurant! The hostess took a half hour to seat us, the waitress walked pass our party numerous times, never greeted us or told us she would be by help.
We sat there with no knowledge of our server and no drinks for another 20 minutes. The restaurant was not busy at all. When she finally came to our table she had to most disgusting attitude. She took our order and our food of course took forever to come out! Then when it does its 3 orders missing and 4 were completely wrong.
The waitress also brought us our check before we got our food. I requested the manager, security had to call the manager and tell her to come from the back.
She also, like the waitress had an attitude with me. I spent 2 hours in your restaurant, paid for food We did not get or eat and was treated so terribly I never intend on visiting another iHop. Your staff contributed to ruining a birthday breakfast that could have easily went well.
Your company should do better at hospitality and staff etiquette. For the first time tonight I have gotten out of my seat and left a restaurant with no service at all. I arrived at 7: I mean come on. Look into this please. Store simpsonville sc. When we first entered there was no one waiting and we had to wait to be seated.
Many people that came in the door left- IHOP is losing business. But most importantly the manager was so rude to the staff! No one should treat anyone like that! The waitress said he is so rude and treats them terrible.
I could see that in the 30 minutes I was there. The waitress was trying to find another job at the time. Something needs to be done about this manager. Sadly the waitress had said to us MANY people have complained and nothing has been done about it!
Very very disappointing, IHOP!!!!!! Please send this off to the right people so something gets done about it! No one should be treated like this!! Thank you,thank you, thank you! On March 12th in Kannapolis, North Carolina around 7: I called guest relations to complain, but fell on deaf ears, called store the next day and and talked with manager on duty but of course he was not the manager on duty then.
Free pancakes from , with some restaurants until 10 p. More like until 3 p. While waiting for our I saw a roach crawling across the wall by our table.
My husband saw it killed it with his napkin and told one of the workers. He said can I have another napkin because I killed a roach with mines.
She takes the napkin and walks around the side so we know that someone checked it. She comes back to the table NOT the Manager and said my Manage said sorry something like this has never happened before and he is going to call pest control.
Never did he come and say one word with us. We stayed there but it was uncomfortable. We got our bill nothing taken off the bill. Well than my Daughter wanted something so we ordered a to go breakfast for her and her Husband. STILL nothing and he walked pass us a few times. We are there spending our money so the least he could have did was say something to us. Also there were several other customers waiting to be seated.
This location is always Under Staffed. When we walked in the door we saw a few customers and only 2 people working. Then another girl came out from the kitchen saw us standing there and turned around and walked back in the kitchen. We stood there for a good 15 minutes then left and went over to Burger King where we were waited on immediately. We both think that someone needs to go to the Ihop in Grantsville MD and train your people on customer service.
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