Monday, 25 November 2013

Paypal Europe in Ireland wins Multinational Employer of the Year 2013




 PayPal is announcing that it won 'Multinational Employer of the Year' at the 2013 Fingal Excellence in Business and Corporate Responsibility awards held in the Crowne Plaza hotel on Friday night.

It turned into a multiple award winning weekend for PayPal as it was also crowned Contact Centre of the Year 2013 by the national Contact Centre Management Association (CCMA). The Ballycoolin-based company was also deemed to have the Best Training Programme, Support Team of the Year and Contact Centre Manager of Year at the CCMA Awards held in the Burlington hotel on Saturday night.

PayPal's Europe, Middle East and Africa (EMEA) operations headquarters is based in Ballycoolin Business Park, Blanchardstown. Its talented workforce is integral to PayPal's international business, which serves more than 137 million active accounts across the world. PayPal also plays a major role in the local community by supporting many businesses and charities in the area.

The Multinational Employer of the Year award was given to PayPal in recognition of its corporate responsibility initiatives, both internally and externally, in the local Fingal area.

Speaking about the Fingal Excellence in Business and Corporate Responsibility Award, Louise Phelan, Vice President of PayPal's Global Operations in EMEA, said:

"At PayPal, we make a special effort to ensure that our skills and expertise are shared with local businesses. We have very close ties with the local business community, the Fingal Chamber of Commerce and Fingal Enterprise Board. We also carry out a lot of community-based work in the Dublin 15 area. It's very encouraging for our team mates to see PayPal's contribution, not just to our industry, but also to our area, being recognised by the Fingal Chamber of Commerce."

PayPal supports local businesses and communities throughout the year. It is currently preparing to launch a Saint Vincent de Paul Christmas appeal where it will collect presents and create food hampers to be distributed in the wider Blanchardstown area. Earlier this month, staff from the PayPal and eBay offices also featured on RTE as they joined forces with the local community to help clean the banks of the Royal Canal. The company also continues to support local businesses through their Online Masterclass.

"I was delighted to invite over eighty representatives from the Fingal business community to our offices in Ballycoolin to participate in our recent Online Masterclass during Fingal Enterprise Week. Businesses in our local area are facing many challenges but with a positive and proactive attitude, there is no doubt that that we can overcome these. There are some great companies in Fingal leading the way. Our growing local industry is a testament to the facilities and the workforce available in Fingal," said Phelan.

In addition to the Multinational Employer of the Year award at the Fingal Business Excellence Awards, PayPal followed this up with four awards at the national Contact Centre Management Association (CCMA) awards, including the overall award, 'Contact Centre of the Year 2013' which was given to PayPal in recognition of its ability to 'set a new standard for best practice within large scale contact centre operations'.

Speaking about the CCMA awards, Louise Phelan added:

"We are delighted to have received so many awards over what was a hugely significant weekend for us. I personally nominated Peter Rowan for Manager of the Year and I am really pleased to see all his hard work, commitment and talents recognised nationally. Our Merchant Integration Team innovates constantly and it's fantastic to see their talents recognised with yet another award for this creative team.

"To have won Best Training Programme of the Year recognises the emphasis we place on continuous training and the thorough induction training our new hires receive. It's a huge honour to have won the lead award, Contact Centre of the Year, and this is a tribute to each and every one of our employees who work day in and day out to make sure that we create experiences our customers love."

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