FINEOS Corporation, a market leading
provider of claims management software, concluded its seventh annual
customer conference, the FINEOS Claims Global Summit, in Toronto, Canada
yesterday. Over 100 senior delegates from global insurers attended the
four day Summit which was based around the theme of 'Putting the
Customer First: Driving Innovation in Claims'.
The Innovation & Excellence Awards recognise customers' use of FINEOS
technology to deliver business innovation and operational excellence.
New York Life Direct and the Manitoba Teachers' Society (MTS) were
presented with an award for "Maximising the Impact of FINEOS Product
Capability" as a result of their vision, dedication and hard work in
using FINEOS Claims to achieve business success. Manitoba Public
Insurance (MPI) won in the category of "Excellence in Business
Innovation" for its establishment of a Government Global User Group
New York Life Direct sells Life insurance directly to consumers and has
over two million in force policies. NYL went live on FINEOS Claims this
year and is targeting significant benefits and savings across the claims
Manitoba Teachers' Society went live nine months after the requirements
phase. They leveraged the FINEOS Disability business content as the
basis for their solution while championing an approach of staying as
close to base product and content as possible. MTS maximised the use of
FINEOS configuration tools to shape the solution to fit their particular
claims and payments processing needs.
Manitoba Public Insurance was instrumental in setting up the FINEOS
Government User Group (GUG), a government-focused working group to
foster relationships between FINEOS' government customers. Since its
inception, the group has provided many benefits including data sharing,
benchmarking best practices in service delivery, and opportunities to
influence FINEOS' product development and evolution.
This year's FINEOS Claims Global Summit agenda offered delegates over 30
presentations, workshops, advisory meetings, and opportunities to
network with other insurers and hear from global leaders and experts on
real world examples of best practice in claims management.
Commenting in his closing speech at the Summit, Michael Kelly, CEO,
FINEOS Corporation said, "The continued success of our Global Claims
Summit is proof of the valuable opportunities it presents for FINEOS to
meet with our customers and gain important feedback but also for our
customers who have attended from Canada, the US, Australia, New Zealand
and across Europe to come together and discuss approaches to shared
industry issues and experiences.
"As we continue to go through a period of significant growth, the
interactions and learning's from these summits remains integral to our
future strategy. Our customers play a fundamental role in our product
FINEOS counts six of the top 20 Group Life & Health carriers in the
world as customers as well as many leading insurers and accident
compensation organisations. The FINEOS Claims Solution supports both
Group and Individual business on the same system and can be used by
organisations of all sizes, from small departmental claims teams to very
large teams with thousands of users.