Dublin, 16 October 2012 –
Ageing legacy systems are holding back 79% of Irish and European businesses from maximising the full capabilities of new technologies, research published today by Ricoh reveals. The survey of 1,075 business leaders across Europe, including Ireland, by Coleman Parkes highlights the growing divide between the back and front office when it comes to technology investment.
The study shows how tempting new technologies and devices can be, with 78% of business leaders admitting they invest in new technology before fully realising the functionality of their existing systems. So despite businesses taking advantage of the very latest devices such as smartphones and tablets, many are exposed to bottle necks, duplication of effort and security risks as information can’t be shared effectively throughout the entire organisation as their back-end systems can’t support them.
Chas Moloney, director, Ricoh UK and Ireland, said, “Whether businesses believe tablets and smartphones are the business tools of the future, or will be superseded by the next wave of innovation, it’s clear that technology driven change will continue and with it bring new ways of working and communicating. For Irish businesses, the challenge is to plan for the long term and bring everyone in the organisation on the same journey at the same time. That means fully integrating the front and back office, connecting people with information, and enabling collaboration and knowledge sharing seamlessly throughout the organisation.
Confusion about how to best use the cloud for business advantage was also highlighted in the research. While 70% of businesses are using the cloud to enable mobile access to document processes, only 50% believe that it is making their document process management easier. This shows the lack of planning by business leaders who invest in the cloud without having the structures in place to ensure it will deliver the desired improvements.
“This means that European businesses, including many in Ireland, will fail to benefit from their share of the predicted annual boost of €160 billion that the European Commission predicts cloud computing will add to the European Union’s GDP by 2020,” continued Moloney.
The research is part of the Ricoh Document Governance Index 2012. It is the second part of a series of reports into how businesses link their business-critical document processes with business technology and employees to achieve a connected business. Download the research here:http://thoughtleadership.ricoh-europe.com/eu/anewperspective