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I have proof of evidence through texts and phone calls that he has been threatening to quit his job at Dollar Tree since March 30, Confirmed by my 12 year old daughter, who is tired of listening to him quitting his job.
Unfortunately, I have to pay for his drama through a higher child support payment. Your customer service phone number at , no one is picking up or Desiree at Workers Comp. I love the Dollar Tree store, I spend a lot of money at the store all the time. I went in this morning to get a few things I needed, well I spoke to one of the ladies that works there, I said good morning with a smile, and asked how she was doing, she looked at me and turned her head and never acknowledged I was there, she never said anything.
This stores employees can be very harsh, rude and out of this world snobby. The store is always in a mess, stock is hardly ever out, carts are always in the middle of the isles, and in the way of customers. Things are so very unorganized here. Just my opinion, I think the managers need to get themselves together, and get a better reputation for their store, cause I have heard a lot of things bad things and people saying they are done shopping at this store in McComb MS, because of how they are talked to, treated, and how the store looks.
I love shopping at the dollar tree, but after the last several visits in the McComb MS store, im almost ready to stop shopping there and I spend a lot of money in this store all the time. There are rude and nasty attitudes from associates and managers. Its bad when you smile and speak to a associate and ask how they are doing, and they look at you and just turn their heads and never say a word.
The store is always in a mess, stuff laying everywhere, stock is hardly ever out. Id rather drive 30 min or more to go to another store than have to be treated like crap at this store. The Pikeville Kentucky store is junk up with fall hasard need to put more people on to clean up the boxes and palleds in iles and straight up the shelf hard to find anything plus it is a fall hasard but if fixed it is a great store you need to send a area manger in and look at store with out them noing they are coming this store makes a lot of money but if this problem is not fixed some one i s going to get hurt and sue your store.
Also need to straight up the shelf they look un clean but no one needs to lose their jobs but tell them to fix the problem with more people even put a third shift on to do this and make it better. Store location liberal Kansas, completely filthy! This did not happen overnight!! No one seems to care about the appearance of this store! Dollar tree should be embarrassed for even have the doors open.
There was was boxes ever were and filth , I will not be returning to the store. If I could upload pics on here I would. If I could find and email address I would send the pics to the headquarters my self.
Store is an embarrassment to our lovely city. It is a total mess in that store ,has been for months, It looks like a Flea Market is being held in there. I would manage it for you ,Have manager exp. I use to work at the Dollar Tree in Monroe n. BUT to many chiefs and not enough Indians at the Monroe n. I bought a pizza from the one on forest.. I took it home open the box and it was completely modes to the point it broke apart.
Why would they still have product from 6 months ago in the freezer. Never by food from there again. He just walked out of the door and was carrying bags for his manager and himself to her vehicle.. They did not find any, took his book bag, his wallet, and his birth certificate.
I want Dollar Tree to give him one years worth of free credit monitoring, but they say its not their policy to do so. They need to show that they care for their employees…or is Dollar Tree just about their bottom line???
I was at a store on 53 rd st in Bradenton Fla today. This was my first visit there. The cashier was rude as manager was highly unprofessional as well. I am a disabled woman with a brain tumor snd MS and fibromyalgia. Long story short I walked out did not buy 1 cent from there!!! The Park Avenue Memphis, Tn. It should be negative stars. I will never shop at this location ever again in life.
And I have made this public on all my social media pages. I am complaining about the assistant full time manager that works in store Her name is JaQuitta Alston, she is not very professional, she always loud when I enter the store.
JaQuitta Alston smoking weed on her break right in the parking lot, and some of the employees can verified that even the Store Manager knows but she still do nothing. JaQuitta always using bad words.
I really think they should have kept the previous manager. JaQuitta puts how much she makes on social sites, she also be fussing with different female the enter the store. Somebody need to get her out of there a lot of people complaints about this young lady, drug test her or something. Once JaQuitta get out this store this will be a great place to shop. Please look into this. I use to shop at the dollar tree in Aiken on Whiskey rd all the time. I have stopped shopping their because the new manager Monica is raciest.
She has let all but 3 white people go. She is very nasty to the customers. I tell everyone to go else where. I am writing to file a grievance regarding the [store I worked at]. As of today, I was an employee at this location for a very brief period of time. I would like to bring to your attention a few issues that I have encountered during my short employment at the store.
I was off the clock at the time. I spoke with [manager] about the language of [assistant manager 2] and the abusive incident with [assistant manager 1] and have had no further issues with those. As a matter of fact, until today, [assistant manager 1] has been absolutely pleasant since this occurred. They were very pleasant today until they spoke with [assistant manager 2] inside the store while I was outside on break.
I felt that they could have walked up and told me quietly rather than to do it in this manner. I had never been advised on a specific number of customers in line that would qualify the need to do this, whether it be 3, 4, 5 or more.
I have never received a policy or procedure handbook. I was told that this was retail and I needed to be flexible. A third [assistant manager 3], had told me that my break would be at 4: A minute later, they came out of the office and told the other associate to go on their break without a word to me. Following counting my drawer today as I was being sent home and expected to return tomorrow morning, I needed to pick up a few things to take home.
A new associate began arguing with me while I was checking out. This took place in front of a line of customers and also again, I was off the clock and proceeding as a customer rather than an associate.
Needless to say, this resulted in a customer complaint about both of us. The customer complaint resulted in the [assistant managers] calling the [manager] and I was told by [assistant manager 1] via telephone once at home that they would understand if I did not return, and kept repeating it in response to everything I replied, including that I would be there in the morning.
I asked them if I was terminated and they said they did not have the authority to do that, however, again, they would definitely understand if I did not return to work.
I called back and advised them that I would not be back. I was not either, only a bit frustrated and more than willing to finish my shift with my happy customer face and voice.
I do understand that I have superiors and am required to follow rules and tasks which are given to me. I sincerely hope that this information will provide feedback for some possible additional policies and training for those involved so that experiences such as mine, fellow coworkers as well , do not affect future employees. I was not present when the assistant manager s spoke with [manager]. The store manager is absolutely wonderful and I am not aware of what was told to them.
I apologize for the lengthy letter. I would very much appreciate it if you could either mail or email me my final paystub and W-2 at the end of the year as it appears my associate account may have already been deleted, or advise me that I will be able to retrieve them at the store and let them know that I will be in to have them printed for my records, preferably with no issues.
You have lines running back to the freezers with customers while everyone but 2 checkers try to hold down the fort, while the rest hide in the office. The Manager has no skills for customer service. When I showed Her, she never tried to help just went back to her hiding place. I waited awhile and finally left the store along with other customers.
Something needs to be done! Because your system will not take a Canadian address over the phone in person or on line , we could not purchase anything. The shipping address and our credit card address must match or the card will be declined. Is it possible to upgrade your website to allow this?
If not please let us know the reason. The Dollar Tree at Kentucky Av. Indianapolis, In has been without air conditioning since July 4, I went in to shop and walked out without a purchase because it was so hot I was feeling ill. The employees were sweating and having trouble with breathing. You must not have any consideration for your employees or customers to let this go on so long. All of the food will waste as the chocolate items are melted into their packaging. Please correct the problem.
I am a member of the Neighborhood Association and will be sure to remind our community that Dollar Tree is ignoring the pleas of the employees and guests and to stop shopping there until this is corrected.
This is inhumane treatment. Customers have a choice! You have a store located at University Drive 19 in Huntsville Alabama. These workers are working in a store with no air.
The heat index here is over degrees. The heat in that store today was pure torture for employees and customers. How can you let these wonderful people work under those conditions and your customers shop in those condition.
I visit this Dollar Tree often and have observed employees many times. They are very hard working. But the focus is on speed, getting the product on the shelf, and ringing up customers quickly. Most employees especially managers are harsh, abrasive, and rude. They are task-oriented and seem to only be there to work. A year ago the store manager Nancy yelled so loud that the whole store stopped.
Teenagers had been spraying silly string. Yes, they were wrong and needed to be talked to. But the embarrassment was uncalled for. Many of the customers witnessing this situation felt awkward too. But yelling is her style. Calling all of them girls, when there was clearly one boy with them.
Last month there was a young girl crying in the basket of a shopping cart. Her back was pressed up against the fold out seat. Finally at the checkout, the girl got more upset and cried loudly. Nancy came out from the seasonal area yelling very loudly at her! The girl quieted down because she was startled.
But was yelling necessary? My issue is with her tone and how she talked over me. I told her politely that I had heard her multiple times, and then asked if I could please make my point? But she continued to talk over me. Could she have offered to call the manager? Could she have suggested that I come back when the manager is there? No help was offered to me. The prices are low, and so are the standards. The stress that comes with shopping at this store has become too much. Please search Google for other reviews about this same store.
You will find the same complaints from many other people. I will never shop there again. And I will use social media to encourage my large number of family, friends, and co-workers not to shop there either. A response would be appreciated as my complaint was ignored when I submitted it on your website contact form.
I would just like to let you all know. Your store in Lawrence KS is a good store but for the last 2 months when I go in the shelfs are empty. I was in your richton park store and there was only one line open and the cashier had to go blow up balloons for a customer. She pretended to act like she was doing something else more important. Then walked over seen the line and still did nothing to help!
She does not deserve to have that title. Once again an employee has been terminated behind a lie. The manager has done and said things to this employee for quite awhile now.
The district manager is not doing anything to correct this. He dumped her at our store and left. The things that this manager does and gets away with is enough to get her fired but nothing ever happens. The things that are happening in this is store could be considered a felony. This store is in desperate need of a real manager.
Our store in Harrisonville Mo. I would like to know if you are reopening the store soon. The community greatly benifits from it. If you could please reopen that would be awesome! I visited one of your stores yesterday located at NE 28th Street, Fort Worth, Texas n asked why the doors were wide open. One of the employees indicated that they been without air condition for a Month.
Wow, Texas heat does not mess around. On approximately , I visited your location Hilltop Ave. The intention of visiting your store was to purchase 8 gallons of bleach, and other cleaning items. Upon arriving to the counter, I stated to the cashier that I would need to have the bleach bagged.
The cashier stated to me that she could not bag the bleach, because the Manager does not allow bleach to be bagged. The cashier further stated that there was a handle on the bleach and suggested that I carry the bleach. Unfortunately, due to the metal extension pole on the cart, I would not be able to exit the store without an obvious restriction.
The cashier stated that she could not double bag the bleach, because the Manager would not allow it. I loved the people I got to meet and the interaction I got by doing the best that I could. This was only my fifth day and only avg. Irregardless the day of the week. So generally it is one recovery person and one person to cashier and a manager. I was belittled,disregarded,disrespected on more ways then one at my till not only once but almost every night but one.
It is Never Okay to discuss nor yell at someone about why you are Pissed off at them if you are Manager Be Professional wait til you are in the office to pull an associate aside not because you are having a rough day.
Have a Ligament reason. This guy Who is Named Roger has told me in confidence His whole life story probably to enable some kind of pity about his life. I came immediately up front to help out when I saw the line was past reg. So blankly coming up and chewing me up in front of the customers in line If I was Corporate I Would Fire you on the spot I then proceeded to tell him I heard another cashier doing the same.
No employee should feel worthless because Management is going on a power trip. I was in the Kelso store this morning, I was being helped by a lady with glasses, I cant recall her name. After she helped me, she greeted an older balding man who had just came in the store. The store was quiet and I could hear them talking. The older man was quite rude and condecending to the young lady.
I assume he was a superior in the company by the way he talked about the store. Now I come to this store quite often and I only shop at the Kelso location because of the friendly staff and see how hard they work. I was a little taken back as that is all I see the manager ever do in that store. I have even chatted with him on occasion about the store and how hard he is working. There is hardly ever more than the manager and one other person in the store so I am not sure how it is possible to work harder?
I just think it needs to be made apparent that the older gentleman that I saw today and overheard needs a talking to himself.
I have never seen that man in the store before so I knew he must be a superior. The store is always clean and neat and smells wonderful. I do however have a tarnished view of the people you have overseeing these stores. At NO point did this man offer any positivity or praise to the young lady. I found it so heart breaking that all this man did was blame her and the store crew for the issues at hand. You really need to rethink the people who are overseeing your stores because if I was talked to the way this young lady was this morning, I would no longer be working for your company!
Placing blame never solves anything and I know this because I ran a hotel for over 30 years. The moral in that store has changed since it opened and I do understand why now. I sure hope that older man realizes his faults and looks for other ways to approach issues within the business. In the end, you will end up losing some outstanding employees over his behavior! When I was checking out, I told the young lady that I thought she does a wonderful job and her and the older gentleman that I normally see there are always working so hard.
She informed me that he was her manager and that he does more stocking in the store than the other employees combined. I told her that was so very impressive because I never see any other managers working stock in other stores.
You have a few gems in that store and they should be treated better. I will continue to shop at that location because of the people in the store and not because of the rude man I encountered this morning. First of all, it is so hard to contact Dollar Tree corporate offices by email.
This is very frustrating. This store is always in a shambles. The items are strewn about the store, shelves look so uninviting, there are never enough cashiers available, and the floors are filthy. I have pictures if you would like to see them. They are horrific and an embarrassment to your company. I am apalled at how filthy the store is at Jennings Station Road. My experience was shocking! I will never visit this nasty trap again. Did I mention their were several employees about the crowded place with one aisle servicing people.
The store in Lawrence ks is one of the worst Dollar Trees that I have been in. Yesterday I was in the store and the manager lady was yelling at one of the cashiers ande told him to leave. He went to leave she yelled at him that he was walking off the job and he was fired. You tell someone to leave and then you tell them if they do they are fired. I felt sorry for him along with the rest of the customers who see this ……how humiliating for a so called manager to act so unprofessional I have heard this same so called manger yell at employees before.
I will not be going back to that store to shop any more…. I went in there yesterday and was shocked to see a store like that. It looked like a tornado went through the store. That store needs to be shut down for a week and cleaned up, It was awful. In regards to the Dollar Tree stores, I am always enjoyed shopping and actually working at the stores. I have had experience in these stores in separate states and in every store is different. While applying to a manager in training program for the stores in Texas where I recently moved, I checked the website and was told I am under consideration.
When I go to check for an email or phone number to contact anyone in regards to the application process, there are no phone numbers or email contacts. I was given one name for recruiting in Texas but have yet to hear anything back.
I can only leave voicemails. It can be frustrating when you are trying to contact anyone but there is no one to help you, including online where it states submit your questions but no responses come back. I am mortified about the way the cashiers at this dollar tree, specifically, Beatrice, are allowed to speak to the customers. In front of my two young children, I was cursed at and physically threatened by this cashier and the manager, Missy, did nothing about it. I was at the Dollar Tree in Central Islip with my two young children a 1 year old and an 8 year old yesterday, purchasing supplies for a school project.
The store was a mess , the line was very long and there was only one cashier. My children and I waited patiently on the line and while doing so, myself and the other customers were watching the cashier Beatrice talk down to each person she helped. Beatrice responded to this by yelling at him, stating: After waiting on line that long, I just wanted her to ring up my stuff so that we could get out of there.
Again, in disbelief, I asked her if she said something and she said: My children became very frightened and upset. This treatment is completely unacceptable.
There are plenty of people out there that need a job and this Dollar Tree hires employees that speak down to, threaten and curse out their customers. Someone needs to take a seriously close look at the Fairfax, VA store.
Also, shelves are not well stocked. The store in Annandale is not much better. In contrast, the store on Old Keene Mill Rd. It would be nice if they would all open up more cashier stations because the lines seem to be very long most of the time. Please look into the Fairfax store. It is the closest store to me, but I frequently go out of my way to shop at the Burke store for reasons stated above. I will swing by the Fairfax store in a few months and hope to see some improvement.
I brought my kids today to the dollar tree on liberty st. The store was a total mess. Not stocked well but boxes in the aisle. I put my 30 items on the belt. There was one customer in front of me. The cashier had an earpiece in that was attached to her cell phone. She asked the customer in front of me where her stuff ended and mine began on the belt. When she was done with the customer in front of me.
She started to talk into her phone in what sounded to be a personal conversation. Then she proceeded to walk away. He paged a manager to the front. I waited 5 minutes no one came out. I took all my stuff off the belt put it back in the carriage and began waiting in a different line. As my stuff began to be rung up the cashier that walked away can back. I reminded her that she asked where my stuff started on the belt. The other cashiers would not tell me her name. I will no longer shop at dollar tree and will be copying my complaint to the BBB.
Maybe need new manger or they need more training! I have pictures but no way to show them to you. I entered the store with one bag which contained items I purchased from a local Ralphs prior to entering the Dollar Tree Store. I was with a friend who also carried 2 bags from the local Ralphs Store. Upon entering the store my friend asked and Dollar Tree manager, where to leave the bags of purchased goods from Ralphs.
The Manager insisted that we keep our bags while shopping. After collecting items to purchase, i proceeded, along with my friend in the check out line.
As i waited for the cashier to complete my transaction, the Store Manager approched me wit concerns of theft. She was not discreet about it all. She did not ask me anything. She just casually told me she watched me put items in my bag from the Dollar Tree without paying for them.
At that moment I was extremely embarrassed, and humiliated to have been accused of stealing. I then gave the Manager permission to serch my bag, and reveal those items wich she accused me of stealing. Because of the simple fact there were no stolen items.
Olny items frm which I purchased Ralphs groceries. I dont feel like this should go on unresolved. Something must be done about this incident. This is was Harassment towards customer. How can this be resolved without taking leagal matters. Since when did this company train their general managers to pick and choose who to check out. I went into the Sierra Vista Az store and there was one cashier and the general manager just took a couple of customers to check out and there were about 30 other customers that needed to be checked out as well and the one cashier was doing their best to get everyone checked out.
Manager stood there and did nothing. Had her hood friends yelling at us and for what?! Waiting in line to check out. I plan on taking legal action and contacting the news. I Was at store number and checked out at 8: There were employees there more involved in talking… there was a lot of dirt on the floor, stuff that should of been on the shelves that were still on the floor and not picked up from the night before..
I would rather get in my car and travel three extra miles to a different store than this one that is two blocks from my house and I can walk. Here in Marshall Mo I went to take my niece n nephew to spend their couple dollars and it had not opened yet.. Returned back about 10 and still was not open. So needless to say I had 2 very upset little ones.
Collegedale, TN store today. Yes, I do need that and accepted it. Never ask for my name or contact so she could repay. Never said she would pay it forward. But she sure was quick to take it. Thankful I do not have to beg. I was at the Schererville, Indiana store and was a bit shocked at how 2 male employees were dressed. Both of them had their pants down below their butts! Really, you allow this? What kind of retail business allows that kind of work attire. If I were to walk into your store with my pants down below my butt for all to see my under ware, I would be asked to leave or the police called.
Where is the respect for your customers? I was not the only one in the store that were talking about it. One man left because of it. I went to the Mesa location on Hreenfield Horrible customer service by two employees. Ine is the manager Tasha. The girls were talking bad about a homeless girl being desperate. It went on and on. I finally asked them to please stop talking about her because she probably was desperate if she needed a box.
They said so what? I said so what if she is? They said so what we are in customer service and we get to talk about people. Can I speak to your manager? She said I am. She said every one says that. I said then we all must be right. I asked to speak to the district manager. I said is there a corporate number? Our dollar tree in Smithville TN use to carry mentholated nose spray and then they stopped carring it.
I have seen in the mornings twice she has taken bags of stuff out the door and lock the door behind her, which is none of my business. At the same time I have been told that we have 7 days to move out my home. Once again no time to take care of my family.
Iam a single mother with 4 girls to take care of. And was told that if I did not show up today I no longer had a job. My family comes before anyone or anything. My hands are tied. Today I shopped at store , and witnessed an older gentleman, treated with blanant disrespect for no reason at all. All of the customers, including myself, were horrified. There was one line open with the light lit up. There was another register without a lit light, however the employee Debbie with short red hair, was checking customers out from this register.
Debbie states, I will help the next customer. So the gentleman walks over to her register and with a very rude tone tells him to take his items off the counter.
Then she tells the next person waiting in the other line to come to her register. Everyone watched her continuously take the next customers except this gentleman. Customers begin to tell her, he was next but she just yelled out to the customers she knows how to do her job.
A lady in front of me, told the gentleman he could go before her because he had just been standing there waiting the whole time. The disgust on all the customers faces was apparent. This particular employee Debbie is always rude to people, never engages with customers, and can be heard speaking negative about her job and other employees. A customer proceeds to ask her if she can try and be nice to people. It was hanging from her pants.
We, a number of customers, filed outside together and voiced her continuous rudeness to customers. If she keeps this up, I will find another store to take my business to. I love the dollar tree, I wish one was much closer, would be nice if you could put one in Sissonville WV,,,,. The manager is the reason I will no longer patronize this store.
That tyrannical man treats those ladies like dirt. It makes me sick when I walk in that store and he is berating one or more of the cashiers, very loudly, in front of customers. I have witnessed his tyranny, rage and pettiness more than 3 times, and like in baseball, 3 strikes you are OUT. I have been in retail management and have had various supervisory positions in my career. I have names of a few of the ladies that were the victim of his rage. How they pulled up their bootstraps, put a smile back on their faces and went back to work, I will never know but they did it.
On top of publicly berating them, he would ask them questions putting them on the spot. They were so flustered and embarrassed. One time, a lady I believe her name was Joy was wiping her eyes. They do not know I am contacting you. I was taught to respect your elders. I have tried to reach out the upper management is a professional. Must all be on their executive holiday leave.
Please limit number of Sunday tribunes that can be bought in chicago heights , illinois and Matterson, illinois. Papers are sold out less than an hour after opening. A few people buy 20 and 30 papers which they sale. I have yoing children and cannot bebat store always at 8 am.
I just want one paper. Please think about limiting copies like stores fo for cerain items. That is only fair. As a former Dollar Tree employee I am writing you in regards to the unprofessional and unfair treatment which I was in over the last 2 and half years while being employed by your company. I was the store manager for store number in Delmar, NY when I first joined the company in I joined the company having left Family Dollar companies for a more stable environment and family life. My time in Delmar had its challenges as any new adventure in a new job.
I thrived within Delmar and did a wonderful job earning the shot to prove I was ready for bigger and better opportunities within the company. Exactly one year and 2 days after my anniversary of Delmar I was asked to move to another store, a bigger store with more opportunity to show my strengths in merchandising and leadership.
I than got another phone call telling me I was going to go to that store immediately. Of October I was transferred to store in Brunswick NY, which was in much need of management and had serious issues. I was never set up in that store for success. I was informed by the district manager that the staff was full of drama and to steer clear of it. How professional is that? Thought out my time I helped with numerous store getting them ready for their managers emptying out their backroom and setting them up for success.
Which I did not receive any of this. How was that fair to my advancement and growth within the company? I walked into unable to get into the backroom it was no way ready for a manager, and I was able to control the backroom. Store was extremely bigger and much more of a mess and the guidance and direction was just lost. I struggled many times in that store trying to catch up the obvious lack of management in the store prior to getting there and the extreme lack of help.
My district manager at first visited me often and came to see me, as time progressed within she stopped coming as often, it being MONTHs before I see her again. I expressed my issues many times to her about struggling. Unfortunately, her helping is more important to the wrong stores. I had fully lost my desire for Store Cell phone service was very spotty. My main concern was my staff of my team, and my asm ofcourse trying to make it to work safely.
I informed her and let he know I live East Nassau NY, so I experience more snow and bad weather than down in the city. I had told my staff and they relayed the message. My safety is more important than anything. I had plans with my family on my day off. I ended up feeling ill on Friday and Saturday of that week. Sunday could have been used as a sick day. I am entitled to sick.
We discussed the story and there was no talk of my letter or resignation. She came to my store around pm. I did a mid-day deposit with the assistant manager and Karin followed me to the bank. AS I heard those words I knew she was planning to not honor my full two week notice but to let me go.
Finally, at 6pm she called me in the office and told me I could sit down. I gave her the store keys and asked for a copy of my write up. I also let her know that the company was messed up. I believe in a situation like this for one another person should be involved whom is biased to the situation. I have given my loyalty to Dollar Tree and tried my best to be the best employee I could.
But when the company gives up on their employees the employees give up too. Will you continue to lose good people for lack of management in the hire up departments? Hi, I called the Corp. Still have not heard back. Not sure if bosses put in incident report they were supposed to.
They should check their video footage of November 1, It seems to me they are trying to sweep this under the carpet. Not even one of the bosses asked how I was after it happened. I have been putting three knee braces on and a back brace so I can still work. Anyway — if anyone knows how to get through to these corporate head honchos I would like to know. I am a good employee, have been there since it has opened Jan and have not taken one day off or called out once.
I need to see my doctor but they want a Work Comp Claim number in order to treat me — I was told a incident report was put in but not so sure. I had to swipe my card a total of 7 times she continued to snap at me and told me to use ebt and selected the ebt option. She called the manager for help as she huffed and puffed. This was unacceptable and inexcusable something needs to be done, and I want answers. I called the District Manager, Carlos Perez and am awaiting a response. This location does not provide adequate parking for your customers.
I was unaware until I was towed, that I was required to park only directly in front of the store. This location is not legally zoned for the amount of parking required for a store such as a Dollar Tree. Photos of the Dollar Tree parking at the shopping center will be provided to my attorney.
The security guard, B. Dominguez Dade Parking Environment was hiding and unseen by every other person who was towed that day. This was confessed to me by the tow truck driver, Carmelo Gonzalez. I will contact my attorney if I am not contact within 24 hours by Carlos Perez. I am try to find out or gather information on how to bring a Dollar Tree store to our town.
Any suggestions are appreciated. We are a small town, but there is enough citizen to have a store. Please read all the complaints regarding Dollar Tree. You do not want that store in your town, city or state. The customer service is horrible in almost every store. I would opt for a 99 cent store. Always friendly and respectful.
I guess all have been taken by the homeless people. Any time you go into that Dollar Tree it is so messy and new items are on the floor not put up. I have heard other customers say they will go to Walmart instead to going in this Dirty Dollar Tree in Duluth Georgia. Please check into this if you really care for your business and your customers.
Thanks So Much for your time. I usually love to shop at your stores but this one is soooooooooooooooo bad!!!!!!!! I went to the Dollar Tree in Urbana, IL Champaign County today and the store associates were extremely rude — They were talking among themselves and it was like the customers were bothering them when checking out.
Dollar tree is the worse place I have ever worked in my life! Their stores to work! I know I will be spreading the word about my experience and how I was treated by the jerk district manager and company!
A soon to be ex employee! Dollartree 34th Downing street Denver Co. It was no professionalism at all. One of the employee stated. Despite the customer, this employees is representing the company of dollar tree, just completely rude. The employee said this young lady could not come back to this store. What happen to patients, understand the fact that this is your job you choose to work at dollar tree, and you have to enter act with all types of customet daily. The way they talk to the customer is ridiculous.
No, I will not be going back to that store again! After everything was rung up, I gave the coupon to the cashier. She said her General Manager whom I later found out was named Justin or Dustin told her personally they were not honoring the coupon on that day.
She just said the same thing, her GM had told her personally before he left that they were not honoring the discount!!
I called to speak with the GM the following day. I have a relative that works for you and is barely making it with the hours giving, why not give more hours. A store that gives seventeen hours or less to a worker is shameful they can not make it with the hours without help from someone. I have given assistance more times than I can count to my relative due to not enough income to pay for gas to make it to work, medicine and even food.
Why are you allowing this to happen? I feel for the workers who do not have any other income. I would like to see that the workers get fair treatment and the corporation should intervene on their behave. We went to The Dollar Tree in Jacksonville il today and it was so hot in there.
I feel that if this problem with the air conditioning is not fixed you will definitely loose business as it is just miserable in this store so I really hope that it gets taken care of. Our AC has not been working properly since the summer began! I had coupons to use at the store in Pahrump Nevada, but they would not accept them, as they said they only accept Manufacturers Coupons. Well on top of the coupon it said Manufacturers Coupon.
They also said that the Corporate Office said they were not to take computer coupons. I do business at two of your stores in Huntsville,al. U know you are losing business due to someone neglecting this situation. People WE have the buying power Boycott them until their service is better.
Yesterday I went to my local dollar tree to buy some art supplies for my kids and the girl I was babysitting. I had barely walked into the store and the kids picked up a solar panel fish tank toy. It had a fish on a string so the girl I babysit who is autistic and 4 years old and my little girl 3 years old were shaking the toy to watch the fish move around. Why is it OK for an employee to yell at children but not OK for us to be upset by it?
Consequently, the hardworking employees — each seeming to be friendly and thoughtful — there and I for the most part know one another by face and by character. Recently, a bald-headed man in charge — apparently a new manager to the store Chris? The cashier seemed to be almost as surprised as I was at the comment made by that apparently new-to-the-store manager, whereas the cashier lifted up his cash tray to put the bill under it before he realized that the store manager was serious about not accepting said bill.
Is Dollar Tree becoming a store in Santa Paula, California which will be losing more business to other nearby cities? Whatever the reason, I hesitate to return to that store again, and I am letting as many people as possible know what I experienced on that disappointing visit to the Santa Paula, California Dollar Tree — a store that once was one of my favorites. My cashier, Felicia, told several customers prior to me that she did not have any pennies and could not give them their change.
These customers were forced to leave without their change. My total came to four dollars and 24 cents. I gave her four dollars and 25 cents. She stated she did not have any pennies and could not give me my change. So I gave her four dollars and twenty cents and offered to bring her some pennies from my car. As I turned to leave she made a comment and had a laugh at my expense with the customer behind me. I left my bags and returned with the pennies.
I threw my pennies down on the counter and grabbed my bag so as to leave as quickly as possible. This is my local grocery store why are you employees in groups talking and cursing? Why are they not cleaned up well and professional? Why every single time I come in you are out of products? This is a letter to voice my concern. For me to take the time out to write a letter I will go forward until there is a change. If I need to come in and train the staff myself I will or have us as customers start a petition to change.
I will not end here if there is no resolution soon. Purchased new hp lap top 2 days ago. I purchased from fredmeyers not hp. I purchased it because I needed to do some business on it.
Horses would love this!! But City Market tossed it in the dumpster!! A huge box of perfect apples! All grocers but Vitamin Cottage refuse to give me the salad scraps for my chickens. I even offered a notarized waiver to protect these liability obsessed and paranoid corporations.
America is ignorant and lazy- pretentious and selfish- the waste here is beyond irresponsible in terms of losses, manpower, environment and societal involvement- but then America always plays the Good Samaritan on the world stage- while they toss perfect food items in the trash- such as this box of apples that they refused to sell me cheaper or donate it to my horses at City Market Buena Vista.
They all just look the other way and no one cares! You know how horse rescues would love the fruit Grocers toss out?? Most rescue horses have never seen an apple as budgets are tight for many- yet tons of apples are tossed in dumpsters! Americans have to experience a severe depression before the corporate giants get a clue!
Create a waiver to exempt any and all claims- it can be done! Kroger needs policy reform. Bernard Kroger would turn in his grave, if he knew. I needed gift cards for work to give out as Christmas gifts to my coworkers. After I collected my gift cards and approached the self-checkout lane I was immediately confronted by Chec, the cashier stating that I had to go to customer service to cash out with the gift cards.
So I proceeded to check out and as I was doing so Chec screams across the store to someone and prompts them to call the store manager. I actually thought the store manager would have more sense than Chec to bother a paying customer. As I was ringing up my gift cards and placing them in the bag, Chec, the cashier proceeds to personally remove each card as I place them in my bag and held them in his hand standing over me as if he was monitoring and managing my check out.
The store manager approached me as I was continuing to check out stating that it was policy that I not check myself out in the self-check out lane. So I asked him what policy was he talking about, where was the policy posted in the store, and in the past I have always been able to check out gift cards in the self-service lane. The store manager continued to harass me and withhold the items I was attempting to purchase as if he was trying to incite a negative response from me.
Additionally, the store manager was in such close proximity to me that I felt extremely violated and attacked for no apparent reason. I in return acknowledged to the store manager that I felt as though he was obviously discriminating against me at that moment and for him to step away from me. I continued to repeat that phrase and eventually he placed my cards by my bag and moved away from me.
I have never felt so humiliated in all my life. This was an obvious act of harassment, discrimination, a violation of my rights to shop freely and venture through a public setting without being followed or profiled. I will never shop at this Kroger again.
My problem is that the shelves are not fully stocked and the products that are on sale are non-extant. You would think with a holiday such as Thanksgiving the products that is used more frequently for that day would be in stock and plenty of it but that is not the case. The employees are nice what they have of them. I just think it is poor management the way the store is run. Due to the distance where I live now; Clarksville, TN.
After my incounter with them this pass week, I will not be returning to any of their stores…ever!!! To whom it may concern: Yesterday around noon I. I took the plastic bag that was priced and sealed and finished my shopping then drove home and put away my groceries. This is the 3rd time in well over 15 years that I had to make a return to the store. She is relatively new and needs to be supervised closer.
Thanks for taking the time to hear me out. John Martinson, Sevierville, TN. Having worked as a Front End Cashier at the Lanett, AL store was by far the worst experiences in all my working years. These are a few things I took issue with: We should be kept as happy as our wonderful customers we serve.
There is so much more to know store layout, what to do when sale items are out of stock, etc. Schedule changes to an already posted schedule should be handled by the scheduler notifying whoever is affected by the change via a phone call. Same goes for availability. Again, all parties particularly upper management should know what to do in all areas instead of deflecting to someone else.
They may not wear the uniform, but should be able to better handle such inquiries. Returning the uniform as well as taking the time to type this letter may be pointless, but the overall experience motivated me to at least share my thoughts.
While shopping, the other shopper attempted to squeeze between myself and another shopper with a shopping cart in the same aisle. As she attempted to squeeze through the bottom metal area of the shopping cart sliced the back heel of my right foot.
Management was notified by my son who frantically ran to get help due to the amount of blood that covered the floor. Management was wonderful in assisting with first aid to apply pressure along with disinfecting the area to avoid infection. The store manager apologized and claimed fault. He then asked for my ID and stated that he was so very sorry and would cover any medical treatment needed. He was very cooperative and supplied all insurance information needed to file the claim and contact info to follow up.
The picture and video evidence along with eyewitness accounts from multiple people that were involved clearly shows the accident genuinely occurred and resultant damages. Those damages include, medical bills, out-of-pocket expenses for home care of the wound, business missed due to being unable to walk given the area of the wound and more.
For about 16 years and used their drugstore the same length of time. It changes every month. So when I went in to shop and drop off a new prescription the whole drugstore staff was new…. I had gone to my doctor that day and she sent me with a new start date on my medication. They all got filled except for one and instead of asking me why a new start date he was so rude I felt beat up and left and left my other prescriptions too.
I went about my shopping kind of upset but it was fine. Then the fire alarm went off for a really long time. They have been in bad shape for a while empty shelves, no meet, rude service but I hate change. Regarding the Kroger store at Centennial Blvd. I have shopped at this store since it opened.
Our neighborhood was so excited to have a Kroger store. Since it opened and over the years, the store has made a steady decline in all areas, but mainly the staff. I have let a lot of things go over the years, but about a week ago I had 2 store visits that were extremely unpleasant. The first visit resulted in not getting home with tomatoes or deli meat and cheese. When I realized that I did not have the tomatoes, I called the store to see if they were left on the check out area.
I was told no, but to come to the store and they would replace them. Later that evening, I was going to make a sandwich and realized that I did not have the meat and cheese.
At that point, I just wrote it off and put it in my memory bank. Why these items were charged to me and did not make it to my car is a mystery. I even had help putting the groceries in the car…. The second visit was about 10 pm. When I got ready to check out, the only places were for customer check out and the line was long.. When it was my turn, I asked for help since I had a full basket. The young lady assisting customers did help me by scanning the items in my basket.
She was definitely over worked and I observed other employees just standing around. When I asked why there was not a regular check out station opened, I was told they closed them at Interesting since the store is open until 1: My observations made me think of this…. Young people need supervision and this store did not have that.
The store is in Mansfield, TX on Broad street. I went in today to pick up some groceries that my wife had asked me to pick up. Most of the time, shopping there is a good experience. Today, I had a shopping cart with what I needed, and when I got to the self check out counter it was not busy , I remembered that I needed to get two more items. My first thought was to let one of there attendant know.
However, they were busy working with other customers. I took approximately three to four minutes. I came back and my cart was gone. I asked one of the attendant, she had moved my cart to the side. That was perfectly fine until she had told me that they put back all the frozen products. I was only gone less than five minutes! To say the least, I was very angry.
I requested that they bring back what they took out of my cart. This took in the area of 10 minutes, probably longer. The manager, Jeff stood there talking with some other managers, while one of his junior assistant manager took care of me. He did a reasonably good job. Later at the register, one of their employee had offered my a gift card. I did not accept it. I was furious because this should NOT have happened.
This made me late in getting to a meeting. What I want is not to have this happen again, because as much as I like Kroger, I will have a need to find a suitable competitor at that time. Perhaps someone should be speaking to this manager? I think he cared more about his conversation with his manager than a customer! This morning I went into Kroger as usual, until I find another job anyways, and started working the bread which is what I do every day I work.
About an hour or so after I was already working the bread, two women come over and start removing and replacing shelf tags. One vendor had already come in and then left saying he would try to come back later, another came in and only stocked the bare minimum of his items. I took what I had out on the floor back to the back and also the empties and then told the head night shift guy that I was going home.
I am not going to change my job around or do other things and I am definitely not going to take bread back off the shelves that I already worked. The store is closed and there are neither stockers nor vendors. This reset that should have been done in a week and is now going on three or four weeks is ridiculous. The person in charge of it should be fired.
I worked for a Kroger store before that did a reset in one frigging night. They closed at 8: They pulled in about 30 or 40 people from other area stores and just got it done. I did the meat department by myself. This method is frigging moronic. By the way, that was in This store is a little bigger, but not much and the reset should not have taken more than one weekend or say Monday through Wednesday with a Grand Re-Opening sale on Thursday. This store is closed form midnight to 6: I e-mailed Kroger and they are giving me an extremely hard time, going back and forth, even though I have pictures of the chicken and the receipt.
We had nothing for dinner that night as a result. Not only are they poisoning people with ignorance, but their customer service is nonexistent with canned e-mail responses every single time, not listening to the customer at all.
I hope you go out of business, Kroger. Well here is the start of it. This is not appropriate for an associate to speak in this manner while at the workplace. They do not even care if customers are around to hear them. I have heard other employees make sexist remarks and say things of an inappropriate nature. I complained to management several times but nothing was ever done. Perhaps a class action lawsuit like against Wal-Mart would perk them up to the issues in a lot of their divisions.
They certainly did not address mine. In fact the harasse r still works for Kwik Shop in Omaha, Nebraska. Plus she steals from the company, management saw it on video and she still has a job! The experience I just had with my local store was turning out to be a nightmare but blossomed into a flower. The reason I am telling you this is I first called in my prescription number around 9: So I thought I would let them do there job.
So I got frustrated and called the local store manager who himself walked the phone he had to the drugstore area and I talked to Mark my friend and he said with all the rush for the weather that he was backed up and no one was able to answer the phone and apologized for that. Her name is Amber Brackett. She said that this was an easy fix and should take only for a doctor to call in the prescription that I needed.
Weird situation was going on behind the Customer Service desk. This way she can notify her manager. They should be able to see the employee doing this. January 9, around I love shopping at Krogers. I was getting lunch for work and gas at Kroger, Westheimer Pkwy.
It was very busy this morning. I insert the nozzle in my car, and went to sit will gas pumping. When I took the nozzle out and turn the car on, I did not have any gas. I advised that my car is not broken. I showed her the preauthorization that was charged to my card. She directed me to go and speak to manger in the Kroger store. I requested to speak to a manager, I am not sure what this person position is, but I explained everything to him, Daniel Rios.
He did not understand and requested me to show him my car. Daniel requested the receipt and my card used along with my Kroger card. I said ok, maybe it was a mistake at the pump or cashier. I have a pre-authorization on my card and I have no gas. While taking to Daniel, he was over talking me. How the process work. I requested a note from him. If the transaction did clear my account, I will request a reversal. I asked why not. I asked him, Are you accusing me of stealing?
Why would I give you my credit card and information on me , just to steal from someone else. I asked for the receipt back for my proof. He refused, so I took it back. I went into the store and now requested for General Manager. Jeff Bailey came with a huge grin. I explain the exact same thing to Jeff. Jeff is saying yeap, yeap while chewing gum with teeth showing. He is looking through me and not giving any feedback. People passing by looking at me as being label as a thief.
Now, I am now very upset and shaking, heart beating very fast. This has never, never happen to me. Now Daniel showed me that my card was not charged, ok. He did not need to start yelling Fraud.
Jeff showed no empathy, and no willingness to solve or ease my concerns. Jeff Bailey and Daniel Rios need more customer communication training. I really need to hear back from Kroger. How unprofessional this company is for not caring about their customers. Wow Wanda , I am or was just a cashier at Krogers , I am suspended because apparently I took a WIC check incorrectly 2months ago and another one a month ago. I love working and shopping at krogers and I am truly sorry for your experience.
Unfortunately Krogers hires to many young people that have no clue on customer experience and that the reason they have a job is because of customers. I know some baggers who have been working for my store awhile and never got a raise at all. I find it appauling myself that they just get minimum wage , I think if they been there 5 yrs … they should at least get 50 cents. I a deeply upset that they are probably going to let me go on the WIC check but like I said I have 2 jobs and krogers is just my pt job… I asked a few times t cut my hours because I have a 40 hr a week job but they continued to put me on 25 to 30 hrs.
Kinda surprised those were the only mistakes I made but yes I signed a paper that I trained on WIC so they say but WIC recently changed some… personally I thought all the baby formula was the same size and when I talked to a few other cashiers they said the samething without me telling them I said that. Guess they will watch now. Security seems to think I knew the lady because it was the same person both times but I swear on my fathers grave I had no clue who she was… but on my behalf WIC always beeps at you on cereal bread and baby food… I never paid percent attention on it.
I try to get the customers out in a hurry because I work when customers are getting off of work and want to get home quickly… I have been commended by numerous customers. I have a bunch tell me they would rather wait in my line than go to another cashier. Seems krogers loves to keep you on suspension for awhile and not schedule you. But all and all I love shopping at krogers especially now with the fuel benefits.
The sales are pretty good also. I work in an ALABAMA store and I have to say you would make a lot of money if you put a few more stores in ALABAMA … customers that come to krogers from phenix city and Columbus and Montgomery keep saying over and over they wish they had a krogers… I even had people from brmingham and Huntsville who drive through a few times a year and come in and say they wish tey had a krogers.
I am just a current peon at least at this moment and if I could change it I would…… it is not acceptable in my eyes and I apologize. Its never acceptable to accuse an innocent person. Horrible experience this morning. I never had issue in the western hills Kroger store on Glenway ave, Cincinnati except with this employee named Mark! Every time he sees someone coming with full cart he tries to ignore the customers.
Anyway, I asked him nicely if he can help but he was so rude in replying that the checkout lanes are closed!!!! Very bad customer service! I hope Kroger does the right thing. I feel I was badly mistreated! Krogers in Houston Txs Tomball parkway that store needs a total make over.. Management at Kroger in Jonesboro Arkansas is not conducting themselves professionally when it comes to their employees.
The whole month of December, employees were having their hours slashed substantially. When employees would come to work, management had little to no regard toward the way they would talk to and treat their employees.
Those who stood up and tried to get them to re-evaluate how they would treat us and talk to us were fired the next day or two myself included. I sent a note and did not hear back regarding the spoiled food that I continue to purchase at this location.
It happens about one out of every three-five times I purchase groceries. My biggest concern is the large number of elderly that frequent this store. I remember the media covered these issues a few years ago with grocery stores and maybe that is the best option. We have learned to never purchase marked down items in any department. Now we always check the dates but rarely bring the food back but have addressed it with management.
This time was especially aggravating because I purchased wings to cook for Christmas with my family. We opened them Christmas afternoon to cook and they were rotten! However, it happen with cheese, lunch meat and other perishable foods. What else can I do to address this problem? Please give feedback because I am very concerned this issue is not being addressed.
I had the worst experience at Krogers last night! When I began to cook it , it began to smell rotten! I told the night time manager! So I have no Turkey for Christmas for my family! Plus I have company coming! I thought he would give me a turkey! My family will be very disappoint like I am! I read you comment and maybe I am wrong about the location and it is more of an overall practice.
Sorry for the insane amount of typos. I can assure you I am educated. I just typed too fast and did not reread before submitting.
Nonetheless I am sure you get my point. I guess I am just hoping that my words are not only heard, but understood. So hear it goes…. I am sickened by the things I hear about this company in general, but also about the individual stores. For this reason the staff suffer and become disgruntled in doing their jobs it seems.
Staff need to come before anyone else in order to be successful. When management cannot manage properly and efficiently many things can go wrong. I imagine the turn your turn over rate must be astronomical.
Tell me, what good is a company without a solid foundation? However, there are the odd cases where wrong is wrong and there is no hidden meaning behind the behavior. For example, the other woman on here who complained of being threatened and felt her life was endanger because of the employee who was clearly psychotic. Immediately, he should have been pulled aside and talked to about his behavior. He should have been asked why and able to explain, not just able to keep working treating customers like dirt.
If the store cannot handle their employees then corporate should be stepping in. I was recently informed that Kroger stores are adopting families for the holidays. Wow indeed, Mind blown. Honestly you should be handing out all expense paid vacations to loyal employees just for dealing with your shenanigans!
I feel sorry for the good employees that actually do care, but their care is being squashed by the many incompetent people in management and fellow employees. You as a company do nothing for employees or humanity and that is a crime against the world. Clearly so many others feel this way. If it were my brand and I am currently building my own company I would nurture the crap out of it.
I would ask my employees how I could make their experience better and what I could do to change the things that need to be changed, I would not just listen but I would hear and understand. It may not be in my future but it will be in the future if things keep up the way they are.
Also, that means to start replying to people on here so they know they are heard and ot ignored, not matter bad or good. Be a company people can be proud to walk into. The shoes came in after 2 weeks and they were too big so we sent them back. Then after 3 weeks, the company sent the wrong shoe and the wrong size. This happened once more and then I asked for a refund from HR Charlie- a woman. Krogers said to contact the shoe company and the shoe company told me its through Krogers because they took it out of my check.
We had a situation where my 7 year old ate some blue substance off the floor located in the deli department. It turned out to be Spill Magic. In fact, it was under a machine in a pile. With the inviting blue color and sugary looking texture my 9 year old told my 7 year old that it was blue sugar from the donut machine and my 7 year old tried it. There were donut samples sitting right above it that the deli worker had told my children were free.
One of the workers got a manager involved, who by the way handled the situation by reprimanding my children which I had already done when the incident occurred and several more times throughout the night.
My son was in tears and scared and so was my daughter at this point. Then the workers stood around and proceeded to laugh about the situation and point at me and my family.
Now, I do not in any way disregard the fact that my 7 year old should have known better than to put a blue, very inviting, sugary looking substance in his mouth from the floor of a grocery store but the fact is he did. He can read and would have known had there been a caution sign in front of it. I called Poison Control first thing and for the rest of the night had to watch my child for blisters in his mouth, vomiting or sudden swelling. There is, however, the chance that if you leave something like that out again without cleaning it up and without a sign that the store might not be so lucky.
My husband is disabled, I have 3 children and work full time. It is hard to make my money stretch so I choose to shop at Kroger, as do a lot of my family members, where I usually get good service and good deals. But if this were to happen to someone that did pursue legal action, it might not end so well.
I immediately looked for grocery stores and was pleased to find a grocery store of the Kroger family called QFC, right across the street from our apartment. The first time I went, I picked up veggies, tofu, juice, organic flour, wine, etc. I approached the cash register complerely unaware that I was headed into a very disastrous, violent, intimidating, misogynistic, racist, xenophobic, Hitler based behavior from a cashier by the name of Roger.
I set the carry basket down and advised the cashier, I would hand him the items I was going to purchase and that I might not get everything in my basket. He looked at me and began snatching the items I was handing him. His body and hands then started shaking in a violent manner. Please note, he never said hello, hi, how is your day. I asked him was he ok and asked that he let me know when I reached No acknowledgement from him.
He continued to roughly snatch the items I was handing him and I asked was he ok again. He then looked at me and said very loudly and in a menacing, threatening tone, do you want me to tell you or not when you reach This was when I started to get physically scared; I felt threatened because of his behaviour towards me. During this time, a line had developed behind me and I asked him why was he talking and treating me this way?
He didnt answer and looked very, very, very, very, very, very angry. I looked around because this entire incident was on display. Everyone in line saw how he was treating me all white , and no one said anything. I walked around the cash register and I looked at the bagger also white and asked her, in front of him, why is he treating me this way? She never once intervened. How very, very sad. I looked at his name tag, saw that it said Roger, and I asked him again why the discrimination in his treatment towards me?
He started yelling and I asked him to stop everything and then I asked the bagger, to get the manager. She came back with the manager and I asked her to finish my transaction because of the racist behaviour of Roger. She apologized, took me to the next register and I explained to her the entire ordeal. I asked for a next day follow-up. I immediately went back to the cash register and my 2nd bag was not there. It had mysteriously disappeared. I believe, Roger saw me leave it and intentionally hid my 2nd bag.
The next day, I decided to proactively follow up with the store manager, Eric Roner. He wanted me to come in and I did. I told him the story and how badly I felt for receiving the abusive and racist treatment. Maybe that has something to do with it. This gift card in this cirXXXXstance, was unacceptable to remedy the treatment.
Last night, December 2, at Someone by the name of Brandon swing team lead came over and started the process and I asked him what happened to the first cashier? And what is his name? Brandon advised his name is Roger and I said oh, now I understand. I said is it customary to get refused service? I looked at him like really? When Brandon finished and I saw my total, Roger came back over and stood next to Brandon, and stared at me in a very threatening way.
I called and spoke with the assistant store manager at 8: I asked for Roger to be removed from his job, he advised they were unionized and could not remove him and if it were up to him, he would fire many of the people there but could not because of the union.
He said no and he would do everything in his power to remedy this and would have Eric to call me. If this should happen, I will call I did not hear from Eric and I called your corporate office to file a complaint. In my complaint, I asked for the removal of Eric Roner the store manager, Brandon the shift team lead and Roger the cashier.
You are hiring people that lack diversity and that is very dangerous. What does that say about your leadership team? Is the team exhibiting the same behavior? Is that how you effectively meet your daily sales goals, your organizational objectives? How you plan your road map 5 years down the pipeline? If this is your strategy for your business model, I suggest you change it fast.
How Roger treated me in both instances was undeserved, unacceptable, threatening, hurtful, scary, xenophobic, terrible, menacing, and I am now fearing for my life. How are you going to prevent this from happening to any person ever again? No matter the nationality, gender, race, disability, sexual orientation, or religion? I have a friend who works at Kroger Fryes in Arizona and know that a person was fired just for cussing back at a customer.
When I asked her about the union, she said there ARE situations such as theft, sexual harassment, etc. She also said the union very seldom protects employees against misconduct. I stepped out of my Jeep in a hurry shut the door and realized I had locked my keys in my Jeep.
I went to the small building to see if I could use the phone telling the lady what happened and where my Jeep was parked in front of the pump.
She directed me to go to TJMax. Who normally do not allow it but thank God they allowed me to use their phone to call me insurance company which took forever to get help and then my boss who was so ever so understanding.
I said why would you lie and have my Jeep towed? What if it were you? She still said nothing. Tears running down my face I went to stand in front of my Jeep praying they would hurry. She said I am not waiting much longer. I said I locked my keys in my Jeep and I am waiting for help. She offered for me to sit with her girlfriend and her until they came. I told her they were the whole story and they could call a tow truck so she parked in front of my Jeep and said over her dead body.
Then she continued to call the company who was supposed to be there over and over until they finally showed up this was now almost 3 hours. I will tell you I prayed and even though the help I thought I needed there fast instead 2 wonderful angels showed up instead I thanks them so much. I just stood watching for help cold, praying with tears running down my face. It is a shame so many people came through because of how cheap the price. And just one offered me warmth, a phone and most of all to be there for me.
Please remember this I beg you. I would never want anyone to go through what I did, and yes it could have been worse. But please offer help even a phone call whatever. Thanks for reading I am sorry it was so long. But I hope it will make you think the next time you see someone who may need your help.
This time was around I also used my card and purchased had I paid cash bit used my Kroger card, the purchase was made after I was yelled at so you can get the right time frame. The woman who I first spoke to is a larger shorter black woman in her 20 s or 30 s she is also the woman who said she knew nothing about why my Jeep was sitting there and told me to go to TJMax to call me insurance compay and would say nothing when i confronted her in front of the other woman at this point crying thinking my Jeep was going to be towed and the woman who yelled and screamed at me.
I will also tell you that the taller blonde lady when she was yelling at me said she paged me. I only went to TJMax because it was right next to the gas station and that is when the shorter Black lady your employee told me. Kroger store is a lot farther down. The lady said she was paging me. She was gonna let. I will not no matter what the savings will shop or get gas at your stores if this is how someone is treated. The Taller white lady had a white mini van she left and came back in she never even offered for me to sit inside I was freezing.
I could not wait in TJMax because of the threat of my Jeep being towed. Again this was at Kroger on Gratiot one Roseville Michigan.
South of 11 mile rd. Around 12 or I definitely will make sure my friends and family know how you are treated at this Kroger Store I would never treat anyone this way. The Fortune year ranked your prestigious company on its list as 24th of top US corporations by revenue for the Year I am so sorry for all the horrible experiences that anyone has been subjected to at any Kroger.
There will always be issues weather your a customer or employee. At Kroger we are trained to give the best possible customer service we can.
There are steps to follow. I work for Kroger, I shop at kroger. I to had a God awful experience. I was checking out, the cashier was ignoring me, speaking to another employee, then when I got her attention she basically snapped at me, was rude. Several days later I found out her child was sick, and she lost her child. When bad things happen and people are rude, I just say to them.
Maybe your right, maybe not. But if I was so unhappy with where I worked, I would find another job. The media will be alerted that Kroger supplies Hubert Williams farms tomatoes. Hubert Williams is federal convicted drug traffickers. My last 3 trips to the Kroger Market in Calhoun Ga.
A couple of weeks ago I went there with a list of groceries for the next week, on that list I had Gala Apples, and Naval Oranges. I then turned around and drove to Rome, Ga. The following week I returned to your store in Calhoun, Ga. The oranges were Organic and about half the size of normal Naval Oranges. I picked up a few things and checked out knowing I would be in Rome Ga the next day and could finish our shopping at Publix. So I stopped at your store in Calhoun again, you will not believe what happened.
The management team at in Irving Texas is the worst!! I have been an employee for their 9 years and I have never been treated so horribly. I work in the floral department and majority of my shift they call me up front to check! I am NOT a checker! They never do this to any other department but ours. I have things to do in my department. I have seen the co manager take stuff on shelf and eat it.. I am not technically supposed to be lifting anything. I really do love Kroger.
I just question the management we get to deal with.. I have had numerous bad experiences, even with a manager. The same manager that was more concerned about me letting the public know what I found in his store, the same manager that knows who we are because we were always in that store, we were never greeted or anything from him. Oh, but when i had an associate call him over to show him what I found in his store, he was so so apologetic and really hopes that I would not let that get out to the public……Well I just might get it out there.
Thanks again for your feedback. I work for Kroger in Richmond, TX and let me just say they are the worst company to work for. Their management is lazy as hell. I want to apologize to all of you customers who have had a real bad experience with any Kroger store in any state. I visited this comment section two nights ago. My intention was to relate a bad experience I have had with one of the many Kroger stores. Sadly, upon reading the comments I was astonished at some of the rebuttals from a person named Kendall and his humiliating remarks toward people with complaints on this site.
One person was ridiculed for his grammar. Another person berated because she was dramatic. Still another person was treated in a shocking manner involving language which I found offensive. I wrote an email asking who this Kendall was. So let me get this straight Kroger. If you have a bad experience at a Kroger store, you can comment about it but you will be berated by the all knowing Kendall.
We get to have a second forum where we can go to be further humiliated in the blog. Who is this sanctimonious prat named Kendall? Maybe Kendall should practice some professionalism. My husband is the asst. He has only been an asst. Prior to this, he had his issues, but they have trippled in volume at home. He has informed me of a person in the drugstore who was in there for 2 yrs.
Would you want that person filling your scripts? I definitely would NOT! She is still in the drugstore almost a year later, WHY! I believe the store director is keeping her in there because she is very good at skimming off of peoples scripts and selling bags to employees. People need to count their meds before paying. If there is no response or resolve to this issue, I will start writing to all the newspapers editors to get the info out there to the public.
I believe this company is sick and needs a major revamp!!!! I want to make this perfectly clear…. I just feel that there is a problem in the drugstore at the store on the corner of Nolensville pike and Concord rd in Brentwood TN. Being they are pain meds for a back surgery I had a month ago. Well I had this months script filled and decided to count them as soon as I got home and to my surprise! I was shorted again I immediately call the drugstore to report there mistake and as foreseen was treated like a person trying to get something over on them.
Also they told me that they would count there inventory and let me know if they were off. Which was no surprise. What I want to know was it the same person 2 months in a row? Yes that is a felony in every state. And as a former Kroger employee, the only time they drug test their employees is when they are hired.
The only other time they get tested is if there is an injury at work or some other sort of mishap. Next time, bring a witness and get a store manager, not the drugstore manager, and record from your phone or your witness phone the entire process and count your meds right there under the store camera, your own, the manager and all of the witnesses before you pay for them!
And count them out loud. That way, I would know when to not enter your store. I tried to send this to Kroger by way of their customer contact form on line, but that would not work for me.
After reading some of these comments I now understand. I work at a Kroger in Kentucky. I smile and greet the costumers, have a friendly conversation while I an scanning their orders, and the other employees hate me, and talk about me very badly but I just smile and go on. The customers give me a sad look and say have a nice day, I day the same. What is wrong with the work force? Horrible embarassing experience at the kroger drugstore. I went to the dentist to get a tooth pulled.
I was terrified and not thinking quite clearly. They gave me a perscription for the pain. Well I already get them from my ortho dr due to no cartilage in my knee and I am getting a replacement in November. He voided it cause you already have another dr giving you a stronger dose.
I had to call your surgeon…. That was quite embarassing to keep repeating that over a few times. Maybe they are not scared to death of the dentist but there are some people that are.
And instead of embarassing you in front of everyone do what you are supposed to do and help out the patients. I will never even shop at kroger again due to that issue. As I said I will make sure there are others that know what had happened.
Well I stay in wichita KS.. They have a manager named Paul and I guess Jerry is a assisted manager cursing with.. Wat if I was someone important like a inspector…….. And the first response comes out is cursing. Not professional at all…. Store 97 employees are miserable. No one will take your complaint seriously talking like that. Educate yourself, be an adult, and stop harping on their website over this b.
How old are we? How old are we?? Are you the person assigned to answer our complaints?? I highly doubt that, butt out and go find something useful to do, like maybe get a job!! Unless you already have a job working for Kroger.
In that case, you should get a better job!! Kroger has serious issues within their ranks from department management all the way up the ladder to corporate!! But before I could get started with my own complaints, I felt that someone should tell you to grow up and leave people alone that have real issues with Kroger!! Hopefully all your bakeries are not this bad.
Dollar Tree History. Dollar Tree began in when K.R. Perry opened a Ben Franklin store in Norfolk, Virginia. The store was later renamed to K&K 5&10 and then to . Farrah Leni Fawcett / ˈ f æ r ə ˈ f ɔː s ɪ t / (originally spelled Ferrah; February 2, – June 25, ) was an American actress, model, and artist.A four-time Emmy Award nominee and six-time Golden Globe Award nominee, Fawcett rose to international fame when she posed for her iconic red swimsuit poster – which became the best selling pin . Kroger History. Kroger was founded in Cincinnati, Ohio in by Bernard Kroger who invested his life savings of $ to open a grocery .