The research, carried out by Nemertes Research, analysed real-world cost data – including capital, implementation, and ongoing operational costs – from 300 companies. IT leaders must regularly examine total cost of operations for cloud and on-premises communication environments, as unknown implementation and ongoing costs can often erase any cost benefit associated with lower initial acquisition costs.
Nemertes Research evaluated three scenarios: companies with 100, 750, and 1,500 employees. In each scenario, ShoreTel has the greatest cost savings and lowest overall costs over a five-year period, when compared to the industry average and various providers for both on-premises and cloud. Providers included 8x8, Alcatel-Lucent, Avaya, Cisco, Microsoft, Mitel, NEC and Vonage.
Robin Gareiss, president, Nemertes Research, said: “What differentiates our research from others is that all costs are based on real-world capital, implementation and operational costs – not list pricing – from IT professionals responsible for the systems. Those who use ShoreTel devote fewer IT staff members to managing the solution and relationship than those using competitors. It is primarily those ongoing operational costs that keep ShoreTel lower to operate than competitors. For cloud and hybrid, we found ShoreTel’s actual subscription costs are lower than competitors, so over a five-year period the savings add up, often significantly.”
Mark Roberts, CMO, ShoreTel, said: “ShoreTel is proud to be lowest in total cost of operations, reflecting what our customers have been experiencing all along – that ShoreTel delivers substantial savings along with fully-featured, reliable communication solutions that improve productivity and collaboration no matter whether they are onsite, in the cloud or a hybrid mix of the two.”
David Lang, sales director, Phone Pulse, said: “Once again ShoreTel has demonstrated that its offering leads the market in terms of the technology on offer, while also addressing concerns around total cost of ownership for customers looking to keep costs to a minimum over the lifecycle.
“This research shows that ShoreTel understands the needs of customers, particularly those in Ireland, and is focused on helping them to retain a competitive advantage for local and global business.”
The full Nemertes Research white paper is available for download here.