Saturday, 18 October 2014

Dublin Atlassian User Group Meet Up - 19th Nov 2014

Meet Up Topic: JIRA Service Desk 2.0
Location: Café en Seine
Date & Time: 19/11/2014 @ 6:30 pm

Test Triangle, an Atlassian Expert in Ireland, are delighted to be sponsoring the next Atlassian Dublin User Group Meet Up. This event will be focusing on the new release of Atlassian’s service desk software, JIRA Service Desk 2.0.

Test Triangle will be providing a live technical demonstration on JIRA Service Desk at the event. The event will be open from 6:30 pm and the presentation will begin at 7:00 pm. This is to allow everybody enough time to reach the venue after work, and an opportunity for those who arrive prior to 7:00 pm to mingle.

There will be complimentary drinks and finger food provided by Test Triangle before/after the demonstration. Test Triangle’s Atlassian Experts will be on hand to answer questions about JIRA Service Desk and other Atlassian products, before and after the demonstration.

The agenda for the JIRA Service Desk demonstration is as follows:


Overview of the Customer Portal


Overview of the Agent Portal


Overview of SLAs, Queues and Reports


What’s New in JIRA Service Desk 2.0?




The demonstration will deal with all of the backend operations of JIRA Service Desk, as well as the front facing Customer Portal. This will provide attendees with a complete insight of the functionality of JIRA Service Desk and how it can be customised for your company.