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Monday, 4 March 2013

The Now Factory and VOIPFUTURE Team Up to Deliver Best-of-Breed Monitoring Solution for Next-Generation Networks



The Now Factory, the leading provider of customer experience solutions for the telecoms industry, and VOIPFUTURE, a pioneer in the delivery of voice quality monitoring for IP networks, today announced that they have formed a new strategic partnership, creating a best-of-breed solution that enables Communication Service Providers (CSPs) to manage the customer experience across their existing and next-generation networks.



Under the terms of the new partnership, The Now Factory will integrate VOIPFUTURE’s leading Voice-Over-IP (VoIP) service assurance technology as part of its Vantage product, allowing CSPs to monitor in real time the Quality of Experience (QoE) customers receive when using both data and voice services. CSPs can avail of this powerful new solution to meet the challenges of migrating to next-generation networks like LTE and IMS, gaining a clear understanding of how their customers use IP services across these emerging networks. They can quickly identify the root cause of network issues that arise and respond with the correct actions to optimize resources and deliver a superior customer experience.



“Our new partnership with VOIPFUTURE meets the growing demand for monitoring solutions that enable our customers to take advantage of emerging IP technologies like LTE and IMS, said Liam Griffin, Chief Commercial Officer with The Now Factory. “We look forward to working with VOIPFUTURE and are confident that our new partnership will reap significant business opportunities for both companies.”



The Now Factory’s Vantage product provides real-time insights into all aspects of the customer experience, including devices, applications and the network. By measuring the cumulative effect of all these elements, Vantage enables CSPs to optimize network investments and deliver a superior customer experience.

“Our new collaboration with The Now Factory brings together two of the leading innovators in the communications industry to deliver a best-of-breed solution that generates greater business value.” said Eyal Ullert, VP Sales & Marketing, VOIPFUTURE. “This powerful solution empowers CSPs with the visibility to optimize the performance of their IP services more effectively and in turn increase profits.”